Sandy Mansour
Craigieburn,VIC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Sales Representative
Wolf Woman
07.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Customer Service Supervisor
Hungry Jacks
03.2019 - 01.2023
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Assistant
Woolworths
05.2019 - 11.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Supported senior management.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Laws - Law
Latrobe University
Bundoora, VICOur Lady of Mercy College
Heidelberg, VIC11.2021
Skills
- Staff Training
- Problem-Solving Strengths
- Customer Service
- Sales Proficiency
- Training and Development
- Individual Trainings
- Positive Interactions
Languages
Arabic
Professional Working
Timeline
Sales Representative
Wolf Woman
07.2022 - Current
Customer Service Assistant
Woolworths
05.2019 - 11.2022
Customer Service Supervisor
Hungry Jacks
03.2019 - 01.2023
Bachelor of Laws - Law
Latrobe University
Our Lady of Mercy College
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