Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Sandy Pan

Waterloo,Australia

Summary

Delivers the highest quality product within-sample and production deadlines by proactively planning, coordinating, and managing external sources while identifying and addressing issues that may impact timelines or cost.

Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience

Work History

Production Manager

LIVING TEXTILES CO. LTD
Mortlake, New South Wales
04.2023 - Current
  • The Living Textiles company is an Australian family owned business, producing premium baby bedding and gifts for over 60 years.From bassinet and cot sheets, musical mobiles, storage baskets, decor, toys and more, our large range covers everything parents need to create the perfect environment for their little one.
  • Developed and implemented production schedules to ensure timely completion of projects.
  • Created product development plans and strategies, determined project scope and objectives, identified resources needed to meet deadlines.
  • Led the design of new products and services by collaborating with cross-functional teams including engineering, marketing, sales, operations and finance.
  • Developed pricing models, monitored market trends, identified customer needs and preferences.
  • Analyzed customer feedback on current products and services and implemented improvements accordingly.
  • Conducted regular meetings with staff to discuss progress and address any issues or concerns.
  • Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
  • Negotiated contracts with vendors for supplies needed for the production process.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Analyzed production processes to identify areas for improvement in efficiency and cost savings.
  • Coordinated with other departments to ensure smooth flow of materials throughout the production process.
  • Identified opportunities for improvement in workflow design and implementation.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Established and updated production schedules to meet changing demands.
  • Implemented strategies to reduce waste while maintaining high-quality standards.

International Sales Consultant

NEW DIRECTIONS AUSTRALIA
06.2017 - 04.2023
  • Inspired by Australia's pristine environment and rich biodiversity New Directions has grown into a globally recognized and much respected member of the global personal care industry
  • With over 31 years of experience in the ethical sourcing and trading of essential oil, raw material and packaging we have become the partner of choice for a globally connected market seeking clean and efficient cosmetic solutions
  • Our Certified Organic and premium natural skincare ranges, R&D facilities and our investment in training and personal development support our clients across every stage of the new product development cycle
  • As an International Sales Consultant, I’m taking responsibility of establish long term relationship with clients and my consultative sales skills to attract new customers all the world.
  • I stay on top of customer needs and change in the industry
  • I resolve complaints and issues, delivering the best customer service to our international clients.
  • Coordinated with freight forwarder/logistics and exportation standard..
  • Supported international team outside of assigned territory with projects and special requests.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.

Brand Manager & Founder

OCEANKIDS APPAREL PTY LTD
06.2011 - 05.2017
  • Responsible for managing staff of 20 people
  • Observed market trends and implemented brand strategies accordingly
  • Hired and trained staff members
  • Ensured optimal level of client support
  • Addressed and resolved regional issues
  • Processed orders /reorders/and cancellations
  • Established sales objectives and held weekly staff meetings to discuss such objectives
  • Developed and implemented brand production and marketing strategies
  • Maintained retail networks and established ongoing communications
  • Researched various markets and prepared reports detailing each available market
  • Coordinated brand projects and assigned staff to each project
  • Worked with marketing and promotions teams to plan brand marketing activities
  • Maintained database of kid’s fashion industry contacts
  • Budgeting the operation costs for every year and forecasting the sales revenues year by year.
  • Leading different departments such as design, technical department (sample making); guiding production line (communication with cooperated factories)Training Customer services
  • played a key role in the success of a new kid’s apparel brand development in different sales regions and sales channels (mainly e-commerce), such as AMAZON & ALIBABA INTERNATIONAL.

Accounting Assistant, Sales Assistant

BEIJING TONG REN TANG (SYDNEY) PTY LTD
07.2010 - 02.2011

05.2008 - 01.2010
  • Responsible for helping to run the store on a day to day basis by assisting with launching retail initiatives, general store maintenance and training new staff
  • Meeting and greeting customers when they enter the shop
  • Operating the till and handling financial transactions
  • Answering queries from shoppers
  • Receiving deliveries from suppliers
  • Cataloguing stock & performing inventory checks
  • Reporting any issues of concern to senior managers
  • Checking and replenishing stock on displays
  • Undertaking cleaning and housekeeping duties
  • Getting items from the stock room
  • Helping customers find different products within the store
  • Reporting the daily sales statement to accounting manager
  • Skilled practicing MYOB –RETAILER MANAGEMENT within operating the system in part of stock in and stock out

Education

Bachelor of Business - Accounting & Human Resource Management

University of Technology Sydney (UTS)
01.2007

Skills

  • Having a warm, friendly & engaging personality
  • Career-minded and professional at all times
  • Highly presentable, outgoing and sociable
  • Thrives in a fast paced environment
  • Able to understand a customer’s needs
  • Ability to use own initiative
  • Taking responsibility for personal development and actively seek opportunities for improvement
  • Strong sense of responsibility and desire to get things done properly
  • Can work to budgets and deadlines
  • Managed and developed a team of representatives through communication, training and product knowledge, successfully trained and developed
  • Developed extensive product knowledge in addition to expanding and maintaining relationship with clients, manufacturers and carriers
  • Performed customer sales with efficient expertise in customer service, product knowledge, and professional communication
  • Demonstrated a high degree of product knowledge and overall knowledge of cosmetic industry
  • Coordinated and attended informational meetings led by brand professionals to expand product knowledge
  • Bilingual language skills in Mandarin (Cantonese) and English
  • Experienced at trade started from China for over 7 years
  • Good at using SAP system

Affiliations

I would like to recommend myself for this applicable position with your organization. I’ve worked for trade/exportation for over 10 years, I was a polite and assertive sales assistant who is motivated by being a team player with a common goal, and who has extensive experience of retail sales. Being reliable and organized, I possess the ability and desire to meet and surpass sales targets, with drive, ambition and determination. I treated every customer as an individual and have a good memory of every customer’s shopping habits. For the perviously 6-years brand manager position, I have been consistently impressed with my can-do attitude, people skills, leading skills, and management skills. I played a key role in the success of a new kid’s apparel brand development in different sales regions and sales channels (mainly e-commerce), such as AMAZON & ALIBABA INTERNATIONAL. I demonstrated outstanding ability and diligence in performing my tasks.

Languages

English
Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional

Timeline

Production Manager

LIVING TEXTILES CO. LTD
04.2023 - Current

International Sales Consultant

NEW DIRECTIONS AUSTRALIA
06.2017 - 04.2023

Brand Manager & Founder

OCEANKIDS APPAREL PTY LTD
06.2011 - 05.2017

Accounting Assistant, Sales Assistant

BEIJING TONG REN TANG (SYDNEY) PTY LTD
07.2010 - 02.2011

05.2008 - 01.2010

Bachelor of Business - Accounting & Human Resource Management

University of Technology Sydney (UTS)
Sandy Pan