Sandy Parkinson
Hallam,VIC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated Account Manager providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
29
29
years of professional experience
Work History
Accounts Manager
Frames Now
Kilsyth , VIC
2018.02 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Responded to phone and email communications within designated turnaround time to improve customer satisfaction ratings.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Retail /Custom Picture Framer
Presentation Place
Williamstown , VIC
2016.07 - 2017.02
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Used product knowledge to suggest items to match client needs.
- Responded to customer questions about products and services.
- Managed cash register operations using POS system and processed sales and returns.
- Provided in-depth information on product features so customers could make educated buying decisions.
Photographer/Store Manager of Operations
Pete Nikolaison Photography Picture Framing
Masterton , NZ
2006.06 - 2016.05
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss. Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures. Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
Hostel Supervisor
Wairarapa College
Masterton , NZ
2010.01 - 2014.12
- Worked successfully with diverse group of students, aged from 12 to 18 years.
- Prioritized and organized tasks to entertain, during weekends and weeknights.
- Worked closely with team members to ensure the safety of all students.
- Managed large groups of students, and supervised activities.
Staff Photographer
Wairarapa Times Age
Masterton , NZ
1996.01 - 2006.01
- Planned and obtained original shots using innovative thinking and new techniques.
- Cropped, manipulated and performed color balance for final images.
- Collaborated successfully with various personalities and work styles.
- Photographed special events, parties and portraits.
- Set up lights, backdrops and props for shoots and events.
- Scouted locations and curated props for photography shoots.
- Saved and archived images and maintained master image library for future use.
Education
High School Diploma -
Makoura College
MastertonSkills
- Handling Escalations
- Work Prioritization
- Delegating Work
- Client Relations and Retention
- Workflow Management
- Positive and Constructive Feedback
- Account Authorizations
- Problem-Solving
- Cost Control
- Teamwork and Collaboration
- Scheduling and Coordinating
Programs
Extensive knowledge of:
Microsoft, Outlook, Frame Ready, Photoshop, Canva, InDesign, Slack, Woo Commerce, Tidy HQ, Ready to Ship, Hubspot, Front, Indesign, Shopify, File Maker Pro
Additional Information
President / Volunteer of Lysterfield District Trail Riders MTB Club
- Volunteer committee member, President and women's coordinator for LDTR MTB.
- Manage Social Media, organize and design content, schedule postings.
- Organize and host mtb events and races, from 5 participants to 120 participants.
- Apply for Grant funding with creative thinking.
- Host and support the Lysty Chicks women's rides on a fortnightly basis.
- Manage and create a supportive environment for all levels of riders.
- Design, seek out best products and quotes for merchandise for the club.
- Apply for permits and seek support from the land manager and engage stake holders.
- Support ideas and encourage individual projects.
Giant Knox City Ambassador
- Ride leader, assisting and promoting women's participation in MTB.
- Host group rides to ensure all riders arrive back safely.
- Map and work out routes, catering for different levels of riders.
Referees
John Reciti
0413 594 595
Referees
Tanya
Personal Reference: Colleague
0418 363 814
Interests and Activities
Riding bikes is my obsession, Saturday, Sunday and often week nights you will catch me out on the trails. I also love sharing the and encouraging new riders, seeing the growth in their skill set and their joy of accomplishing new features. When I'm not riding bikes or volunteering, I'm at the movies, checking out the latest blockbuster, and if its a scary movie, I'll be watching with my eyes closed.
Timeline
Accounts Manager
Frames Now
2018.02 - Current
Retail /Custom Picture Framer
Presentation Place
2016.07 - 2017.02
Hostel Supervisor
Wairarapa College
2010.01 - 2014.12
Photographer/Store Manager of Operations
Pete Nikolaison Photography Picture Framing
2006.06 - 2016.05
Staff Photographer
Wairarapa Times Age
1996.01 - 2006.01
High School Diploma -
Makoura College
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