Sandy Rose
Narrabri, NSW, 2390,NSW
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Medical Imaging Administration Assistant
Hunter New England Hospital and Health Service
Narrabri, NSW, 2390
04.2023 - Current
- Provided administrative support to management team.
- Performed data entry tasks accurately within specified timeframes.
- Answered incoming calls in a professional manner.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Updated contact lists regularly with current information.
- Provided general clerical support as required by departmental needs.
- Checked stock to determine inventory levels and maintain office supply products.
Personal Care Worker
Whiddon Group
Narrabri, NSW, 2390
11.2022 - 03.2023
- Reported concerns to nurse supervisor to promote optimal care.
- Provided ongoing compassionate patient care for each client.
- Maintained accurate documentation of client care services provided daily.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Supported bathing, dressing and personal care needs.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Scheduler
BlueCare
Dalby
02.2017 - 01.2019
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Entered information into system to update status reports.
- Planned and delegated work to meet project and production goals.
- Maintained accurate records of all tasks completed by the team.
- Identified areas where processes can be improved upon, resulting in greater efficiency within the team.
- Collaborated with senior management to develop long-term plans for future projects.
Administration Officer/Rostering
RSL HomeCare
01.2016 - 01.2017
- Liaising with planners and consumers to ensure that all services are met
- Answering calls from consumers about their services and actioning any changes
- Actioning any changes for rostering of staff to meet the requirements of the consumers
- Entering staff data into validations for employee pays
- Data entry.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Assisted team with timely and accurate administrative work covering multiple remote sites.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Administrative Officer
Caboolture and Redcliffe Hospital's
01.2015 - 01.2016
- Preparation of new charts, splitting of volumes, destroyed and off site provider charts and updating of patient records
- Ability to deliver clinical records in a confidential and timely manner
- Administer Release of Information requests in accordance with relative requirements
- Extensive knowledge of pathology sorting, locating and filing into clinical records in association with the forms filing guide
- Full knowledge of terminal digit pre-file system
- Appropriate use of communication system including phone, fax and email
- Provide assistance to Health Information Management Unit where required
- Processing patient registrations/admissions
- Birth registrations
- Patient election forms completion/follow up
- Mailing out of correspondence.
Administrative Officer
Oakey and Dalby Hospital's
01.2013 - 01.2015
- Maintain patient registration
- Admissions and Discharges
- Process all financial duties relating to Residents accommodation and change accounts
- Generate daily reports
- Ordering clinical and non-clinical products using FAMMIS
- Providing a high standard of service for clients who contacted Oakey Health Service
- Maintain Medical records as per Hospital requirements
- Manage the Tele-Health appointments, update appointment calendar as required
- Any duties as needed by management
- Minute taking and collating agendas
- Liaise with various consumers of the Hospital
- Point of call for various maintenance request, and directing workmen as required
- Liaise with the DON as to patient discharge
- Provide in-depth information to family members of future Residents, as regards to costs expected.
Administrative Officer
Redcliffe Hospital
03.2012 - 08.2013
- Process all requests for medical records from the Emergency Department, in the time frames specified
- Deliver medical records to the specified clinic
- Pull and deliver medical records for the various Outpatient Clinics
- Liaise with other departments in the transfer of medical records throughout the hospital.
Administrative Officer
Princess Alexandra Hospital
04.2011 - 03.2012
- Maintain filing system
- Culling and destroying medical records as instructed by the Manager of Medical Records
- Filing of Medical Records and loose slips
- Logging back Records to File
- Pull Medical Records for upcoming clinics
- Retrieve and process medical records and efficient and timely manner
- Ensure accurate data is updated in HBCIS
- Adhere to relevant Queensland Health Policies and standards as required by Legislation.
Administration Officer
The Prince Charles Hospital
02.2009 - 02.2011
- All ward reception duties
- Intensive Care Unit - Patient Services Administration Officer
- Validation of patients details
- Maintain patients records
- Maintain an effective record system of confidential documents-both internal and external correspondence, patient medical reports and records
- Monitor and initiate forms for patients account validation and insurance status and episodes of care
- Communicate with staff and customers, on all levels, demonstrating professionalism and a positive service focus at all times.
Administration Officer
The Townsville Hospital
06.2006 - 01.2009
- Moving and Tracking Medical Records
- Filing of records and loose slips
- Data inputting using Word, HBCIS, Allied One, Fammis, Groupwise and Excel
- Telephone and general reception duties
- Print reports as per instruction from Doctors and Nursing Staff
- A commitment to the provision of excellent health care services to patients and relatives who visited the hospital
- Excellent interpersonal skills, when dealing with anxious relative and patients
- Hospital wide Holiday Reliever, working and gaining knowledge in all areas of the Hospital, areas include: Medical Records, Women's and Children's, Maternity, Intensive Care Unit, and Nuerological Surgical Wards.
Assistant in Nursing
Queensland Health's Parklands Residential and Aged Care Facility
07.2003 - 06.2006
- Provide basic nursing activities and related duties under the direct and indirect supervision of the Registered Nurses
- Fulfil the accountabilities of this role in accordance with Queensland Health's core values ; Caring for people, Leadership, Respect and Integrity
- Initiate emergency response when required and follow emergency procedures under the instruction from the Registered Nurse
- Complete written documentation as per Queensland Health's guidelines
- Follow residents care plan and inform the Registered Nurse of any changes in the physical or mental state of the resident
- Stay inside the scope of practice within the role of a Assistant in Nursing.
Education
Certificate iii in Aged Care
01.2011
Home Hill High School
Diploma in Applied Science-Community Service
Skills
- Report Generation
- Workflow Coordination
- Supply Replenishment
- Meeting Coordination
- Word Processing
- Business Administration
- Data Entry
- Appointment Scheduling
- Scheduling Appointments
- Administrative Support
- Calendar Management
References
Jenna Read - Chief Radiographer
Narrabri Hospital
Mobile - 0447 652 795
jenna.read@health.nsw.gov.au
Rachael Smith - Administration Co-Ordinator
Dalby Hospital
Mobile - 0402 198 247
rachael.smith2@health.qld.gov.au
Emma Campbell - Nurse Practitioner
Narrabri Hospital
Mobile - 0488 154 288
Email - emma.campbell2@health.nsw.gov.au
Timeline
Medical Imaging Administration Assistant
Hunter New England Hospital and Health Service
04.2023 - Current
Personal Care Worker
Whiddon Group
11.2022 - 03.2023
Scheduler
BlueCare
02.2017 - 01.2019
Administration Officer/Rostering
RSL HomeCare
01.2016 - 01.2017
Administrative Officer
Caboolture and Redcliffe Hospital's
01.2015 - 01.2016
Administrative Officer
Oakey and Dalby Hospital's
01.2013 - 01.2015
Administrative Officer
Redcliffe Hospital
03.2012 - 08.2013
Administrative Officer
Princess Alexandra Hospital
04.2011 - 03.2012
Administration Officer
The Prince Charles Hospital
02.2009 - 02.2011
Administration Officer
The Townsville Hospital
06.2006 - 01.2009
Assistant in Nursing
Queensland Health's Parklands Residential and Aged Care Facility
07.2003 - 06.2006
Certificate iii in Aged Care
Home Hill High School
Diploma in Applied Science-Community Service
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