Sandya Swamy
Oxley Park,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Employment Consultant
WISE Employment
12.2024 - Current
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Managed caseloads of up to 70 monthly clients in search of gainful employment.
Receptionist
Astris PME
04.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Customer Service Representative
Garmin Australasia
02.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Quality Control Inspector
Impact International Ltd
01.2019 - 02.2022
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Sampled hundreds of products for detailed analysis.
- Communicated with production team members about quality issues.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Collected readings throughout production processes to monitor levels.
- Examined end product for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Evaluated items to assign grades and marked quality level, rejection status or acceptance.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
Customer Care Sales
Michael Hill Jewellers
01.2018 - 12.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Expanded customer base and boosted profit within product line.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
Purchasing Officer
Damodar Brother Fils Ltd
03.2017 - 07.2017
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
- Implemented policies to reduce cost and eliminate waste.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Worked with clients to resolve claim issues quickly and efficiently.
- Wrote standard operating procedures for department.
- Maximized operational effectiveness across territory.
- Sourced vendors, built relationships and negotiated prices.
- Coordinated paperwork, updated spreadsheets and maintained permanent records.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Reviewed order updates to identify best practices aligned with corporate goals.
Education
Certificate III - Basic Customer Service
Fiji National University
Fiji06.2017
Diploma - Business Management
Manukau Institute of Technology
Otara Road01.2016
Certificate III - Cookery
Fiji National University
Fiji, Suva01.2015
Certificate IV - Cookery
Fiji National University
Suva Fiji01.2015
Skills
- Decision Making
- Verbal and Written Communication
- Multitasking and Prioritization
- Understanding Customer Needs
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Excellent Attention to Detail
- Time Management
- Patient and Empathetic
- Customer service support
Timeline
Employment Consultant
WISE Employment
12.2024 - Current
Receptionist
Astris PME
04.2024 - 12.2024
Customer Service Representative
Garmin Australasia
02.2022 - 05.2024
Quality Control Inspector
Impact International Ltd
01.2019 - 02.2022
Customer Care Sales
Michael Hill Jewellers
01.2018 - 12.2018
Purchasing Officer
Damodar Brother Fils Ltd
03.2017 - 07.2017
Certificate III - Basic Customer Service
Fiji National University
Diploma - Business Management
Manukau Institute of Technology
Certificate III - Cookery
Fiji National University
Certificate IV - Cookery
Fiji National University
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