Sandya Swamy
Tarneit,VIC
Summary
Customer-focused professional with strong communication and problem-solving skills. Experienced in handling enquiries, assisting customers, and maintaining positive relationships while providing efficient and friendly service. Reliable, organised, and able to work well in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Briggs and Stratton
06.2024 - 10.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained detailed records of customer interactions in the database.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Employment Consultant
Wise Employment
12.2024 - 06.2025
- Assisted clients in identifying career goals and suitable job opportunities.
- Provided ongoing support to clients throughout the job application process.
- Networked with community organizations to promote employment services and resources.
- Placed individuals in jobs based on skills, abilities and interests.
- Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
Customer Service Representative
Garmin
02.2022 - 12.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Business Administration
Swinburne University of Technology
Melbourne, Victoria, VICSkills
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Empathy and patience
- Time management
Referees
Available on request
Timeline
Employment Consultant
Wise Employment
12.2024 - 06.2025
Customer Service Representative
Briggs and Stratton
06.2024 - 10.2025
Customer Service Representative
Garmin
02.2022 - 12.2024
Business Administration
Swinburne University of Technology