Sang Nguyen
Melbourne,VIC
Summary
Customer focused banking professional with proven experience in business servicing, insights, and relationship management. Recognized for analytical thinking, problem-solving, and delivering tailored financial solutions. Adaptable, detail-oriented, and proven ability navigate complex tasks while meeting performance metrics and support frontline teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Business Insights and Growth
NAB
10.2024 - 11.2025
- Simple sales trained and accredited to provide modified personal advice on simple business banking products in accordance with customer needs and compliance requirements.
- Exercised strong attention to detail, with the ability to identify potential issues or breaches as they arise and escalate appropriately to ensure compliance and risk mitigation.
- Demonstrated strong customer obsession by engaging in needs-based conversations to uncover business goals, challenges, and opportunities for growth.
- Achieved consistently high Net Promoter Scores (NPS) of 90% individually and across the team, reflecting outstanding customer experience and advocacy.
- Delivered timely and efficient resolutions to meet business metrics (KPI) while maintaining a professional, solutions-focused approach that enhanced satisfaction and trust.
- Provided floor support to new bankers and colleagues—offering real-time coaching, guidance, and mentorship to help them build confidence and capability in delivering exceptional customer service.
- Collaborated effectively with stakeholders such as Digital Business Lending, Complex Servicing, KYC Onboarding/Remediation, and Fraud teams to ensure seamless customer experiences and uphold professional standards.
Business Servicing Advisor
NAB
03.2024 - 10.2024
- Demonstrated a customer-centric approach and guided customers through complex inquiries, delivering tailored and effective solutions while maintaining engagement and professionalism.
- Resolved customer inquiries daily with a first-contact resolution rate exceeding 90%.
- Proficient in key NAB systems including NabOne, Siebel, Ebobs, B2K, Nuw, Saleforce
- Applied strong problem-solving skills to resolve customer issues efficiently, adhering to NAB’s policies, compliance standards, and service guidelines.
Education
High School Diploma -
Braybrook College
01-2022
Skills
- Critical and strategic thinking
- Analytical skills
- Effective communication
- Collaborative team member
- Adaptability to change
- Time management
- Quick learning
- Effective conflict resolution
Certification
- AFSL Tier 2 Accredited
- Victorian Certificate of Education (VCE)
Timeline
Associate Business Insights and Growth
NAB
10.2024 - 11.2025
Business Servicing Advisor
NAB
03.2024 - 10.2024
High School Diploma -
Braybrook College