Sang Vo
St Albans,VIC
Summary
Results-driven professional with reliable work ethics and a proven track record in administration and management. Possessing strong organizational and communication skills, I am recognized for my quick learning ability and meticulous attention to detail. Eager to contribute dynamic expertise to a growth-oriented team, I actively seek challenging opportunities to leverage my skills and drive continuous career advancement.
Overview
6
6
years of professional experience
Work History
Assistant Community Manager
Victoria Body Corporate Services
11.2021 - Current
- High level of professionalism and ability to problem solve and multitask within a team
- Understanding of buildings, plans of subdivisions, defects and dealing with relevant legislation.
- Arrange quotes and repair and maintenance jobs for Community Managers and customers with two types of jobs: quote requests and work orders.
- Quote Requests – gather quote requests from contractors in a timely manner and ensure they are accurate to the scope and relevant.
- Work Orders – Send, track, and close work orders in a timely manner and keep all constituents informed of its progress. - Communicate with on-site contact / customer in a professional and timely manner (and share job tracking functionality)
- Communicate with contractors in a professional and timely manner.
- Data entry; Keeping building information always updated
- Answering and sending emails to clients, suppliers and contractors.
- Providing improved customer service by facilitating better process performance, transparency, record keeping, and direct customer service.
- Answering phone calls and directing calls to the right departments.
- Responsible for doing/approving invoices.
- Assisting Community Managers and Repair & Maintenance team.
Office Administrator
Barry Plant Real Estate
01.2020 - 11.2021
- Welcoming and greeting clients.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Responsible for sending and answering emails to clients and conveyancers.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Responsible for doing invoices, banking and receipting.
- Received and processed resident payments, and updated system accounts with meticulous information.
- Admin support to Sales team and Rental/Property Management team.
- Admin support is required for the Marketing team, involving the design, ordering of brochures, and uploading them onto real estate websites for the Sales team.
- Responsible for ordering office stationery.
- Data entry and general office tasks.
- Maintain the visual standard of the office.
Assistant Supervisor
Marathon Foods
04.2019 - 01.2020
- Responsible for coordinating staff roster including shift and break allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and trained to improve weak areas.
- Doing paperwork for checking productions.
- Responsible for picking and packing products whilst inspecting for possible defects/errors.
- Responsible for packing orders to prepare for delivery to customers.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Responsible for maintaining a clean production area and safe working environment.
- General labor.
Retail Sales Associate
H&M Clothing
04.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Interacted with customers and providing assistance to find specific products, answered queries and offered advice as required.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked collaboratively with other cashiers and shop floor staff to ensure all customers were properly attended to.
- Accurately completed all cash and credit transactions and ensured these transaction totals matched the recorded receipt totals.
- Responsible for designing and setting up store signs and displays of products on shelves and counters to promote sales.
- Maintained the visual standards of the store.
- Memorized store organizational system, including seasonal products and discounts.
- Responsible for processing deliveries and restocking shelves.
- Took inventory and examined products to be reordered or replenished.
Sandwich Artist
The Sandwich Group
07.2017 - 08.2018
- Making a variety of sandwiches and wraps whilst following OH&S and Food-Hygiene standards.
- Conducting regular stock checks of ingredients and promptly reporting findings to the supervisor.
- Meticulously labelling and packing products while vigilantly inspecting for any potential defects or errors.
- Efficiently managing and organizing products for timely delivery to their designated clients.
- Conducting thorough quality assurance checks on all food products.
- Diligently maintaining a pristine and secure working environment.
Education
MBA - Digital Management
Kaplan Business School
Melbourne02.2021
Bachelor of Marketing - Marketing
Vietnam Academy of Finance
Hanoi, Vietnam06.2015
Skills
- Ability to multi-task and thrive in high-pressure environments
- High level of accuracy and attention to detail
- Team Collaboration
- Problem Solving
- Proficient computer literacy skills in Microsoft Office: Word, Excel, Power Point, Outlook and Dynamics 365
- Strong Interpersonal Skills
- Excellent Communication
- Customer Service
- Time Management
- Organizational Skills
- Works efficiently regardless of whether working in a team or individually unsupervised
- Records and Database Administration
Timeline
Assistant Community Manager
Victoria Body Corporate Services
11.2021 - Current
Office Administrator
Barry Plant Real Estate
01.2020 - 11.2021
Assistant Supervisor
Marathon Foods
04.2019 - 01.2020
Retail Sales Associate
H&M Clothing
04.2019 - 01.2020
Sandwich Artist
The Sandwich Group
07.2017 - 08.2018
MBA - Digital Management
Kaplan Business School
Bachelor of Marketing - Marketing
Vietnam Academy of Finance
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