Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Punam Bisht

18 Quigg St, North ,NSW

Summary

Highly self-motivated and goal oriented to pursuing a long-term career within a successful and reputed organization, where I could earn a reputation for being part of its success, demonstrating my strong analytical skills and understanding qualities. I am seeking an opportunity to be a part of your family where I can learn, progress my career and contribute to the success of the organization keeping residents at the centre of service.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Darwich Butchery
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided primary customer support to internal and external customers.

Kitchen Staff Member

Crossway Hotel
10.2022 - 12.2023
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
  • Received commendations from management for exceptional work ethic and dedication to the kitchen team''s success.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Conducted routine maintenance checks on equipment, ensuring proper function at all times to prevent disruptions in service delivery.
  • Managed time to juggle multiple tasks simultaneously with ease.

Education

MPA - Accounting

Wentworth Institute of High Education
Sydney
07.2024

Certificate IV in Ageing Support -

Block Learning Pty Ltd
11.2023

Skills

    1 Have a “can do” attitude towards all tasks

    2 Assisting Nurses and helping patients as required

    3 Assisting residents with daily life activities and reporting incidents

    4 Providing psychological comfort and support through verbal and non-verbal Interactions

    5 Monitoring patients and informing the nurse-in-charge if changes occur including low care and high care

    6 Manual handling

    7 Proficient in computer operations and concept (Windows)

    8 Proficient in word processing, multi-media, email and internet

    9 Excellent customer service

    10Well organized, Team player with strong team work ethics, and willingness to work hard to achieve employer objectives

References

Available upon request

Timeline

Customer Service Representative

Darwich Butchery
11.2022 - Current

Kitchen Staff Member

Crossway Hotel
10.2022 - 12.2023

MPA - Accounting

Wentworth Institute of High Education

Certificate IV in Ageing Support -

Block Learning Pty Ltd

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Punam Bisht