Sangam Rana
17 Central Avenue, Westmead,NSW
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Function Waiter
Waterview in Bicentennial Park
04.2023 - 03.2024
- Prepared tables meticulously by arranging napkins, cutlery, condiments, glasses, and water to ensure a polished and welcoming dining experience for guests.
- Warmly greeted guests upon arrival, offered a selection of drinks and canapes, and guided them to their seats to ensure a comfortable and enjoyable start to their event experience.
- Committed to enhancing each guest's experience by delivering outstanding service, addressing their needs promptly, and ensuring they thoroughly enjoyed the event.
- Maintained a tidy and inviting atmosphere by regularly cleaning tables and attentively refilling drinks to ensure guests' satisfaction throughout the event.
- Efficiently managed post-event cleanup, ensuring all tables and dining areas were thoroughly cleared and reset, maintaining a high standard of cleanliness and order.
Wait Staff Member
Fresh Elements Restaurant & Bar
11.2019 - 07.2022
- Accurately take orders from customers, ensuring all preferences and special requests are clearly communicated to the kitchen staff.
- Serve food and beverages promptly and courteously, ensuring proper presentation and adherence to service standards.
- Offer knowledgeable menu suggestions to assist customers in making informed dining choices.
- Answer customer questions about menu items, ingredients, and dietary options, providing clear and helpful information.
- Maintain cleanliness standards by regularly cleaning and resetting tables, and ensuring the dining area is tidy and presentable at all times.
- Work collaboratively with other team members to deliver exceptional service and achieve overall customer satisfaction.
- Strive to ensure a pleasant and enjoyable dining experience for every guest through attentive and friendly service.
- Commit to enhancing customer satisfaction by addressing any concerns promptly and professionally, ensuring guests leave with a positive impression.
Education
Bachelor of Business Studies (BBS) -
Tribhuvan University
Nepal2015
Skills
Point of Sale Systems
Food Safety Regulations
Hot Dish Preparation
Customer Service
Communication
Attention to Detail
Certification
Responsible Service of Alcohol (RSA)
REFERENCES
Available upon request.
Timeline
Function Waiter
Waterview in Bicentennial Park
04.2023 - 03.2024
Wait Staff Member
Fresh Elements Restaurant & Bar
11.2019 - 07.2022
Bachelor of Business Studies (BBS) -
Tribhuvan University
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