Sangeet Gurung
5 Banks Place Shepparton,VIC
Summary
Accomplished Restaurant Manager with a proven track record at Okami Japanese Restaurant, enhancing operational efficiency and customer satisfaction. Expert in team management and inventory control, I spearheaded initiatives that significantly reduced staff turnover and increased revenue. My leadership and customer engagement skills fostered a positive, high-performance team environment, driving repeat business.
Overview
7
7
years of professional experience
Work History
Resturant Manager
Okami Japanese Resturant
05.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Guest Relations Officer
Santhiya Resorts and Spa
05.2018 - 05.2019
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Education
MIHM- Masters of International Hotel Management - Hospitality
Blue Mountain Hotel School( Torrens University)
196 Flinders Street Vic 300006-2022
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Recruitment
Timeline
Resturant Manager
Okami Japanese Resturant
05.2022 - Current
Guest Relations Officer
Santhiya Resorts and Spa
05.2018 - 05.2019
MIHM- Masters of International Hotel Management - Hospitality
Blue Mountain Hotel School( Torrens University)
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