Sangeeta Bell
Chipping Norton,NSW
Summary
Highly motivated and compassionate customer service officer with 13 years of experience in a hospital setting including nursing. I am highly skilled in patient care, medical terminology, and emergency response. Seeking a challenging role in a hospital environment where I can utilize my skills to provide exceptional patient care and support. Even though I have completed Bachelor of Nursing, my key objective is to find a role in customer experience which I am very passionate about in a hospital setting.. My goal is not to become registered nurse and focus on customer experience in hospital sector. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Certified Nursing Assistant
Scalabrini Village
12.2023 - Current
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Assistant in Nursing
Benard Austin Lodge
01.2016 - 12.2022
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Customer Service Representative
Liverpool Hospital
01.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Assistant in Nursing
Hunter New England Hospital
10.2010 - 09.2015
Education
Diploma - Leadership And Managment
Diploma in Leadership And Management
Australian Careers Business College04.2024
Bachelor of Nursing - Nursing Midwifery
Western Sydney University
Liverpool, NSW04.2022
Certificate III - Business Administration
TAFE NSW
Muswellbrook, NSW01.2009
Certificate IV - Aged Care Nursing
TAFE NSW
Muswellbrook, NSW01.2008
Skills
- Direct Patient Care
- Medical Terminology Knowledge
- Documenting Behaviors
- Quality Assurance
- Indirect Patient Care
- Safety Precautions
- Reliable Team Player
- Database Administration
- Activity Coordination
- Recording Vital Signs
- Compassionate
- Complex Problem-Solving
- Trustworthy Companion
- End of Life Care
Referees
Reshu Joshi - Registered Nurse
Unitingcare Bernard Austin Lodge
Liverpool
Mobile - 0431695493
r.joshi@uniting.org
Subram Naidu -Unit Manager
Liverpool Hospital
Mobile- 0411271606
Kumari Gurang-Registered Nurse
Scalabrini Village Chipping Norton
Mobile- 0404497284
Suzette Clooney -Service Manager
Calvary Retirement Village
Muswellbrook
Mobile- 0429044643
Suzette2@bigpond.com.au
Timeline
Certified Nursing Assistant
Scalabrini Village
12.2023 - Current
Customer Service Representative
Liverpool Hospital
01.2020 - 02.2022
Assistant in Nursing
Benard Austin Lodge
01.2016 - 12.2022
Assistant in Nursing
Hunter New England Hospital
10.2010 - 09.2015
Diploma - Leadership And Managment
Diploma in Leadership And Management
Bachelor of Nursing - Nursing Midwifery
Western Sydney University
Certificate III - Business Administration
TAFE NSW
Certificate IV - Aged Care Nursing
TAFE NSW
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