Sangeeta Biswas

To become part of a challenging organization that provides opportunities for personal and professional development in the field of Information Technology and Information Systems with active interest in the field of IT service management that involves Technology management, Project Planning, Implementation, People Management and Development of Procedures and Process. To work in a quality certified Organization, which gives me an opportunity to demonstrate my skills and in turn be a source of growth for the organization.

9 years of industry experience encompassing a wide range of skill set, roles, and industry verticals. Proficient in analyzing and translating business requirements. Experience in leading and managing teams. Handled multiple roles – SAP end user, Service Desk analyst, Incident & Major Incident manager, Problem manager, Capacity & Availability manager, Service Request manager. providing problem diagnosis and resolution liaising with technical manager, peers, suppliers, and customer. Managing Quality control process with root cause analysis. Preparing and publishing monthly KPI dashboard for the team to the senior leaders. To ensure all appropriate documentation is provided and maintained to the ISO9001 standard. Good communication skills, interpersonal skills, self-motivated, quick learner, team

ITIL V3 Foundation in 2018

ITIL 4 Foundation in 2023

I am currently living in Australia with work authorisation under Temporary Skill Shortage (Dependent Visa) programme.

• Gender: Female
• Religion: Hinduism
• Husband's Name: Debraj Guchhait
• Marital Status: Married
• Date of Birth: 07/25/1994
• Nationality: Indian

Australia

• Listening to music
• Travelling to new places
• Interested in Meeting People
• To know what Unknown to Me

Temporary Skill Shortage visa (Dependent Visa)

I hereby declare that the information furnished above are true to the best of my knowledge.

As a student of literature I love reading books in both my native language Bengali and English, Since childhood i have loved spent at least a decent amount of time every week reading. I generally liked fictions earlier, but now i am more into non fiction, and try to read up on books about current affairs.

I love to travel a lot, it rejuvenates my soul, I try to learn about new cultures and soak up on the nature when i visit a new place.

Cooking has been my love since as long as i remember, it gives me opportunity to myself and others happy and try with new and unknown combinations when i am trying create some new dish or experimenting with some recipe i picked up.

• Gender: Female
• Religion: Hinduism
• Husband's Name: Debraj Guchhait
• Marital Status: Married
• Date of Birth: 07/25/1994
• Nationality: Indian

• Listening to music
• Travelling to new places
• Interested in Meeting People
• To know what Unknown to Me

As a student of literature I love reading books in both my native language Bengali and English, Since childhood i have loved spent at least a decent amount of time every week reading. I generally liked fictions earlier, but now i am more into non fiction, and try to read up on books about current affairs.

I love to travel a lot, it rejuvenates my soul, I try to learn about new cultures and soak up on the nature when i visit a new place.

Cooking has been my love since as long as i remember, it gives me opportunity to myself and others happy and try with new and unknown combinations when i am trying create some new dish or experimenting with some recipe i picked up.