SANGEETA MANI
NORTH PARAMMATTA,NSW
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Dynamic Executive with 15 years of experience helping organizations reach their full potential. Adept in making key decisions and working with other professionals to achieve goals and solve problems. Experienced in managing employee and community programs, dedicated to successfully directing business operations.
Overview
16
16
years of professional experience
Work History
Smart Dollar
Parammatta
06.2023 - Current
S M FASHION
NADI, FIJI ISLANDS
06.2020 - 01.2023
- Operate registers, scanners, scales and POS terminals
- Memorise product locations throughout the store and be able to direct customers or make suggestions
- Handle exchanges and refunds in a quick, efficient manner
- Collect payments and bag purchases for customers
- Maintain accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly
- Refill all stock as the Night Filler
- Flexible and adaptable to change
- Worked late night and reliable
- Ensured all stock is received and replenished in a timely manner
- Love for teamwork and growing with others
Jacks of Fiji
NADI, FIJI ISLANDS
09.2018 - 05.2020
Harrisons
NADI, FIJI ISLANDS
01.2017 - 09.2018
S Nagindas & co
NADI, FIJI ISLANDS
03.2014 - 11.2016
- Organising staff recruitment, training and administration
- Arranging work rosters for staff and allocating tasks
- Managing budgets, meeting sales targets and maximising profits
- Liaising with head office and tour operators for marketing purposes
- Handling mail, email, phone enquiries and any customers’ complaints
- Updating holiday information and drawing any important new information to the attention of the staff
- Writing reports for head office
- Holding meetings to motivate the team to meet their sales targets
- Organised and prioritised work to complete assignments in a timely, efficient manner
- Determined product structure and service standards
- Formulate and implement purchasing and marketing policies and set prices
- Promoted and advertised the establishment's goods and services
- Undertake budgeting for the establishment
- Controlled selection, training and supervision of staff
- Ensured compliance with occupational health and safety regulations
- Understanding customer needs, providing good quality service, and measuring customer satisfaction
- Showing, promoting, and selling including marketing strategy, product demonstration, sales techniques, and sales control systems
Argo Garments
NADI, FIJI ISLANDS
06.2009 - 02.2014
- Making patterns of styles depending on the type of garments and client’s demands
- Sewing each pieces with the use of big sewing machines
- Checking damages before distribution
- Packing stock and distribution
Education
Diploma -
Kitchen Management
01.2025
FSLC - BA
A D PATEL COLLEGE
11.1998
FIJI EIGHT YEAR -
NADI SANGAM SCHOOL
Nadi, Fiji Islands11.1994
Skills
- Customer Service Leadership
- Communication Skills
- Management Skills
- Problem Solving
- Work Ethic
- Professionalism
- Ability to Work Under Pressure
- Confidence
- Enthusiasm
- Resilience
- Time Management
- Determination
- Persistence
- Commitment to Safety and Fairness
Extracurricular Activities
Secretary, Mulomulo Primary School, NADI, 03/01/19, 12/31/21
Hobbies and Interests
- MUSIC
- TRAVELLING
- SPORTS
- MEETING PEOPLE
References
- Hitesh Shivlal, S NAGINDAS & CO, Nadi, hitesh@nagindas.com
- Rati Gokal, Argo Garments, Nadi, ratigokalfj@gmail.com, (679) 9251048
Languages
- English
- Hindi
Timeline
Smart Dollar
06.2023 - Current
S M FASHION
06.2020 - 01.2023
Jacks of Fiji
09.2018 - 05.2020
Harrisons
01.2017 - 09.2018
S Nagindas & co
03.2014 - 11.2016
Argo Garments
06.2009 - 02.2014
Diploma -
Kitchen Management
FSLC - BA
A D PATEL COLLEGE
FIJI EIGHT YEAR -
NADI SANGAM SCHOOL
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