Sangeeta Ramdewur
Melton South,VIC
Summary
My career history demonstrates the attributes that make me a valuable employee. I have extensive work experience in different sectors and environment over the years such as office admin, data entry officer, customer service to management and lastly Early Childhood Education. Hence, I have acquired all the necessary skills which I believe make me the good fit who will add value to your esteemed company. The detail on my resume shows how I have thrived and developed my communication, my management, problem solving and computer skills. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
22
22
years of professional experience
Work History
Senior Recovery Officer
State Revenue Office, Melbourne
, Vic
01.2023 - Current
- Initiate and manage appropriate recovery actions for a personal portfolio of debt.
- At team leader’s direction, undertake recovery action for a team portfolio of debt or a specific debt project.
- Liaise with customers and their representatives to provide and secure information necessary for the recovery of debt.
- Enter and maintain accurate statistical information in SRO’s business systems.
- Provide accurate and timely advice to management on the status of personal debt portfolio.
- Maintain accurate records in relation to client debt and client files.
- Refer litigation files to the Legal Officer, on completion of all preparatory documentation, for the completion of legal action.
- Negotiate and monitor payment arrangements within the assigned portfolio.
- Actively participate in quality activities as required by the SRO and initiate and implement change or improvement processes.
- Manage complex or sensitive files assigned by Team Leader.
- Developed and implemented strategies to reduce delinquency rates.
- Assist the Legal Officer with the legal processes of debt recovery, in particular the preparation of legal documents and ensuring that SRO administered legislation and court rules are followed.
- Provide advice on the options available for debt recovery under the Corporations Act, Bankruptcy Act and SRO legislation for specific cases.
- Mentor less experienced Recovery Officers in areas of personal expertise.
Customer Service Officer
State Revenue Office
Melbourne, VIC
10.2022 - 12.2022
- Undertake a range of routine tasks including customer registrations, data updates, assessments, payment reconciliations and adjustments, refund applications and quality checking
- Deal with routine customer inquiries by correspondence, telephone, or my email in relation to the revenue line or service
- Assist in the achievement of business plan targets
- Meet customer service delivery standards
- Update data systems to maintain accurate and consistent information on the revenue line, service, database, collections, or workload throughputs
- Contribute to the re-engineering of work practices
- Provide representatives of other SRO branches with assistance and expertise in relation to non-routine or more sensitive revenue line or service matters.
Early Childhood Educator
Goodstart
Melton, VIC
09.2022 - 09.2022
Early Childhood Room Leader
Children's Garden Kindercare
Melton South, VIC
01.2022 - 08.2022
- Responsible for the guidance/support/direction/discipline and general supervision of staff, students and volunteers working within the Childcare service
- To develop the Children's Program (reflecting Early Years Learning Framework guidelines)
- Write up the program, co-operating with staff and Children's needs
- In compliance with the OH&S Policy, ensure a safe environment is maintained for staff and children, with particular attention to children with anaphylaxis, allergies, asthma etc
- To ensure that accurate records are kept in regards to accident, incident, injury, illness and medication
- The appropriate books/records are to be checked on a regular basis to ensure ongoing compliance
- To liaise with families in regards to the day to day happenings
- To co-operate and communicate effectively with parents about their child-care needs
- To promote and maintain positive working relationships with other staff
- To encourage parental involvement in the Childcare program
- To maintain observations and records of individual child.
Early Childhood Educator
Childrens Garden Kindercare
South Melbourne, VIC
03.2017 - 01.2021
Early Childhood Educator
Children’s Garden Kindercare
01.2017 - 01.2021
- Day to day running of the group
- Adapting the program to suit the needs of the individual child or group
- Interact and care for children with respect
- Imparting knowledge to children through fun and play
- Record observations
- Maintaining effective communication with parents / families
- Ensuring the social and emotional growth of the child
- Addressing the physical needs of the individual child or group.
Customer Service Manager
International Hotel
01.2011 - 01.2016
- Manage and maintain company services; Communicating courteously with customers; Investigating, handling and resolving customer complaints; Keeping accurate records of discussions or correspondence with customers; Conducting inspections to determine the level of customer service provided; Monitoring staff for performance improvement; Producing written information for customers, often involving use of computer packages/software; Meeting with other managers to discuss possible improvements to customer service; Being involved in staff recruitment and appraisals; Training staff to deliver a high standard of customer service; Managing and motivating a team of customer service staff.
Customer Service Staff
International Hotel
01.2007 - 01.2010
- Greeting guests on arrival; Undertaking front desk service duties; Administering check-in and check-outs; Assigning rooms and issuing keys; Delivering mail and messages; Processing guest payments and managing bills; Coordinating with porters, concierge, kitchen staff and housekeeping; Acting as a central source of information for guests during their stay; Processing food and beverage requests; Resolving problems and dealing with conflict or tension with disappointed guests; Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.
Data Entry Officer
01.2003 - 01.2007
- Storing correct information in the desired database; Proper analysis and inspection to ensure data integrity; Working closely with different Ministries regarding confidential data and statistics; Maintain all Government websites; Bulk data capture operations for Ministries; Update database regularly to the satisfaction of customers.(Ministries); Meeting deadlines of customers; Assisting customers in decision making by providing appropriate data to them.
Office Administrator
Universal Weight Co Ltd
Mauritius
03.2002 - 04.2003
- Prepare reports, presentations, quotes and invoices; Monitor office operations; Schedule appointments and meetings for Managers and Director; Supervising all administrative personnel; Monitors materials inventory and purchasing orders; Assists in preparation of company budgets and expenses; Preparing company cashbook and overseeing debtors and creditors list; Dealing with customer complaints and after sales service matter.
Senior Recovery Officer
State Revenue Office
Melbourne
01.2023
- Initiate and manage appropriate recovery actions for a personal portfolio of debt
- At team leader’s direction, undertake recovery action for a team portfolio of debt or a specific debt project
- Liaise with customers and their representatives to provide and secure information necessary for the recovery of debt
- Enter and maintain accurate statistical information in SRO’s business systems
- Provide accurate and timely advice to management on the status of personal debt portfolio
- Identify and report key issues to the Team Leader
- Maintain accurate records in relation to client debt and client files
- Refer litigation files to the Legal Officer, on completion of all preparatory documentation, for the completion of legal action
- Negotiate and monitor payment arrangements within the assigned portfolio
- Actively participate in quality activities as required by the SRO and initiate and implement change or improvement processes
- Manage complex or sensitive files assigned by Team Leader
- Assist the Legal Officer with the legal processes of debt recovery, in particular the preparation of legal documents and ensuring that SRO administered legislation and court rules are followed
- Provide advice on the options available for debt recovery under the Corporations Act, Bankruptcy Act and SRO legislation for specific cases
- Mentor less experienced Recovery Officers in areas of personal expertise.
Education
The Data Analytics Institute
05-2024
Advance Diploma in Information Technology -
Cambridge College
11.2005
Diploma in Early Childhood -
Cambridge College Australia
Diploma in Business Management -
Cambridge College Australia
Skills
- Communication skills
- Highly effective leadership skills and techniques
- Computer skills
- Calm and patient
- Self-Management
- Curriculum planning
- Service Excellence
- Policy skills
- Behavioral modeling
- Teamwork
- Resilience
- Legal Procedures
- Portfolio Management
- Performance Improvements
- Legal knowledge
- Negotiation
References
Diana Betim, +61452237292, Senior Room Leader, Childrens Garden Kindercare
Languages
English
Professional
Timeline
Senior Recovery Officer
State Revenue Office, Melbourne
01.2023 - Current
Senior Recovery Officer
State Revenue Office
01.2023
Customer Service Officer
State Revenue Office
10.2022 - 12.2022
Early Childhood Educator
Goodstart
09.2022 - 09.2022
Early Childhood Room Leader
Children's Garden Kindercare
01.2022 - 08.2022
Early Childhood Educator
Childrens Garden Kindercare
03.2017 - 01.2021
Early Childhood Educator
Children’s Garden Kindercare
01.2017 - 01.2021
Customer Service Manager
International Hotel
01.2011 - 01.2016
Customer Service Staff
International Hotel
01.2007 - 01.2010
Data Entry Officer
01.2003 - 01.2007
Office Administrator
Universal Weight Co Ltd
03.2002 - 04.2003
The Data Analytics Institute
Advance Diploma in Information Technology -
Cambridge College
Diploma in Early Childhood -
Cambridge College Australia
Diploma in Business Management -
Cambridge College Australia
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