Sang Hyeok Lyou
Prospect,SA
Summary
Dynamic and results-driven professional with extensive experience in customer service. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in problem-solving and team building, I excel in fast-paced environments, consistently enhancing customer satisfaction. My bilingual fluency in English and Korean complements my ability to foster positive relationships and mentor team members for peak performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier / Shelf Stocker
Together Mart
Royston Park, SA
02.2025 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
Cashier / Shelf Stocker
Family Mart
Northgate, SA
02.2024 - 11.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Waitstaff Manager
SeoulRia BBQ Restaurant
Sydney, NSW
08.2020 - 12.2021
- Monitored staff performance, identified areas of improvement, and provided feedback to employees.
- Directed and assisted in general dining room cleaning and sanitation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Cleared dishes from tables during and after meal service to maintain clean dining area.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Wait Staff Member
Daejanggeum BBQ restaurant
Haymarket, NSW
02.2019 - 12.2019
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stocked service areas with supplies during slow periods.
- Took beverage orders from patrons and served drinks promptly.
Education
Bachelor of Aviation - Pilot
University of South Australia
Adelaide, SA07-2027
Skills
- Customer service excellence
- Professionalism
- Multitasking
- Problem solving
- Team building
- Fast-paced retail and hospitality experience
- Fluent in English and Korean
Certification
- Driver's license
Languages
English
Full Professional
Korean
Native/ Bilingual
Timeline
Cashier / Shelf Stocker
Together Mart
02.2025 - Current
Cashier / Shelf Stocker
Family Mart
02.2024 - 11.2024
Waitstaff Manager
SeoulRia BBQ Restaurant
08.2020 - 12.2021
Wait Staff Member
Daejanggeum BBQ restaurant
02.2019 - 12.2019
Bachelor of Aviation - Pilot
University of South Australia
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