Summary
Overview
Work History
Education
Skills
References
Cover Letter
Personal Information
Timeline
Generic

Nayoung Yu

Brisbane City,Australia

Summary

I’m an experienced server seeking for a full time / part-time / casual job. I have worked as many different roles, such as a barista and I have extensive experience as a server in the restaurants. I am currently holding a working holiday visa with no limitation in working hours. I am available to work at any time, regardless of the day or hour. I enjoy meeting people and socializing with them, and I strive to complete the tasks assigned to me. I think It’s important to communicate with my team and customers while working. I always make an effort to understand the needs of the customers. I work quickly, and I aim to complete tasks perfectly, and I am also responsible. When given a task, I manage my time well and prioritize effectively. And I can multi-tasking when I work. I would like to work in a place where I can represent my abilities and develop myself. I also hope to build good relationships with people I work with.

Overview

4
4
years of professional experience

Work History

International Customer Service Attendant.

Comensura
Brisbane, QLD
11.2024 - 11.2024

The administrative assistant role involves supporting daily operations by handling Korean-language documents, including filing and data entry. You will assist with scheduling, coordinating meetings, and preparing simple reports in Korean. Responding to inquiries from Korean-speaking residents and providing general administrative support are also part of the job.

The position requires fluency in Korean, basic computer skills, and strong organizational abilities. English is not required. Previous administrative experience is helpful but not necessary.

This is a full-time position with standard office hours, offering a friendly environment and on-the-job training to ensure your success.

Server

Midoin
S Korea, Korea
08.2024 - 11.2024
  • Service approach: Korean waiters tend to be less proactive than Western waiters. Instead of checking in frequently, they wait for customers to call them using a buzzer or by signaling them.
  • Pace of service: Korean restaurants focus on efficiency. Food is often served as it becomes ready, rather than waiting for the entire order to be prepared. In contrast, Western restaurants usually serve food in structured courses.
  • Customer interaction: Korean waiters maintain a polite but formal demeanor. The relationship is more transactional, focusing on fulfilling requests quickly. Western waiters might engage more in conversation, aiming to create a friendly and personalized experience.
  • Tipping culture: Tipping is not expected in Korean restaurants, as service charges are typically included in the bill. In Western settings, tipping is often expected and directly tied to the level of service provided.

Barista, All Rounder

Starbucks
, Korea
01.2023 - 07.2024

At Starbucks, baristas are central to delivering the renowned "Starbucks Experience," which emphasizes exceptional customer service and high-quality beverages. Their responsibilities include:

  • Crafting Beverages: Baristas prepare a variety of drinks, adhering to standardized recipes while accommodating customer preferences.Marketing Scoop
  • Customer Interaction: They engage with customers warmly, often remembering regulars' names and orders to foster a personalized experience.Carriedils
  • Maintaining Store Environment: Baristas ensure the store remains clean and inviting, contributing to a comfortable atmosphere.Marketing Scoop
  • Efficient Service: They manage multiple tasks, especially during peak hours, to minimize wait times and enhance customer satisfaction.Marketing Scoop

Server

Ran Sushi
, Korea
10.2020 - 02.2022
  • Customer Service: Greet customers warmly, present menus, and assist with food and drink selections, ensuring a friendly and attentive experience.
  • Order Taking: Accurately take customer orders, accommodate special requests or dietary restrictions, and communicate them effectively to the kitchen staff.
  • Food Delivery: Serve sushi dishes, sides, and beverages promptly, ensuring presentation aligns with restaurant standards.
  • Menu Knowledge: Maintain a strong understanding of the menu, including sushi ingredients, preparation styles, and specials, to answer customer inquiries confidently.
  • Cleanliness: Ensure tables, utensils, and dining areas are clean and well-organized. Handle clean-up tasks, including clearing tables and resetting for the next guests.
  • Team Collaboration: Work seamlessly with other servers, chefs, and kitchen staff to deliver efficient and synchronized service.
  • Payment Handling: Process payments accurately and manage receipts while maintaining cash register security.

Education

Chungnam National University
Korea
01.2022

Skills

  • RSA
  • Driver license
  • SCA Certificate in Brewing (Foundation)
  • Barista Grade 1 in Korea
  • Responsible and Self-management
  • Organizational skills
  • Customer service
  • Multitasking
  • Communication
  • Team-work
  • Fast learner

References

Myungjoo Kim, Manager, Starbucks Cafe, Korea, +82 10 8007 5115

Cover Letter

Dear Hiring Manager, My name is Nayoung Yu, a 24-year-old from South Korea. I’m an experienced server seeking a full-time/part-time/casual job. I have worked in many different roles, such as a barista, and I have extensive experience as a server in restaurants. I am currently holding a working holiday visa with no limitation on working hours. I am available to work at any time, regardless of the day or hour. I enjoy meeting people and socializing with them, and I strive to complete the tasks assigned to me. I think it’s important to communicate with my team and customers while working. I always make an effort to understand the needs of the customers. I work quickly, and I aim to complete tasks perfectly, and I am also responsible. When given a task, I manage my time well and prioritize effectively. I can multitask when I work. I would like to work in a place where I can represent my abilities and develop myself. I also hope to build good relationships with the people I work with. Thanks for reading the resume. Yours sincerely, Nayoung

Personal Information

Available: Anyday

Timeline

International Customer Service Attendant.

Comensura
11.2024 - 11.2024

Server

Midoin
08.2024 - 11.2024

Barista, All Rounder

Starbucks
01.2023 - 07.2024

Server

Ran Sushi
10.2020 - 02.2022

Chungnam National University
Nayoung Yu