Summary
Work History
Education
Skills
Languages
Timeline
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Sangida Islam Swarna

BRADBURY,NSW

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Chilli Basil Authentic Thai Restaurant. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Skilled in active listening and data entry, adept at finding satisfactory resolutions that benefit both company and customers.

Work History

Customer Service Representative

Chilli Basil Authentic Thai Restaurant
12.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

BBS - Accounting

Siddheswari University College
01.2022

Skills

  • Customer service
  • Active listening
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Microsoft Excel
  • Client relations
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Team development
  • Administrative support

Languages

English
Full Professional

Timeline

Customer Service Representative

Chilli Basil Authentic Thai Restaurant
12.2024 - Current

BBS - Accounting

Siddheswari University College

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Sangida Islam Swarna