Sangita Bharati
Balcatta,WA
Summary
Dedicated and enthusiastic customer service professional with a strong commitment to delivering exceptional service. Seeking a full-time role as a Customer Service Team Member to utilize excellent communication skills and problem-solving abilities within a dynamic team environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Waiter
Pan Pacific Hotel Perth
Perth, WA
04.2024 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Receptionist
Xavier International College
Kathmandu, Nepal
04.2023 - 03.2024
- Responded to customer inquiries via phone, email, and in-person, providing timely and accurate information
- Assisted customers with product selection, order processing, and issue resolution, resulting in a 95% customer satisfaction rating
- Collaborated with team members to improve service delivery and streamline processes, leading to a 15% reduction in average handling time
- Maintained comprehensive knowledge of store products and services to effectively address customer needs
Sales Associate
Big Mart Supermarket
Kathmandu, Nepal
09.2023 - 02.2024
- Delivered excellent customer service in a fast-paced retail environment, contributing to a 20% increase in sales during my tenure
- Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals
- Assisted in inventory management and merchandising, ensuring a well-organized and inviting shopping experience
Education
Bachelor's Degree - Bachelor of Social Work
GP Koirala Memorial College
Kathmandu Nepal01-2023
Skills
- Strong communication
- Problem-solving and conflict resolution
- customer service
- Ability to work effectively in a team environment
- Time management and organizational skills
- cleanliness and sanitation
- product knowledge
Availability
Full-time availability, flexible schedule including evenings and weekends.
Certification
International driving license
Languages
English
Professional Working
Nepali
Native or Bilingual
Timeline
Restaurant Waiter
Pan Pacific Hotel Perth
04.2024 - 09.2024
Sales Associate
Big Mart Supermarket
09.2023 - 02.2024
Receptionist
Xavier International College
04.2023 - 03.2024
Bachelor's Degree - Bachelor of Social Work
GP Koirala Memorial College