Sangita Hangkhim
46 Kensley Circut, Craigieburn,VIC
Summary
A skilled professional with experience in customer-facing roles, excelling in fast-paced environments. Proficient in cash handling, inventory management, and providing exceptional customer service. Strong communicator, problem-solver, and adaptable team player, committed to improving customer satisfaction, and supporting operational success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Star of shim
launceston, Tasmania
01.2021 - 01.2023
- Boosted satisfaction scores by 99% by addressing customer needs with tailored solutions. Increased repeat customer rates by 90% through effective problem-solving and building strong relationships. Improved service delivery and client interactions, using feedback to refine engagement, and resolve inquiries quickly.
Laundry hand
Blueline Laundry
Launceston, Tasmania
01.2021 - 01.2022
- Supported vulnerable individuals, maintaining 100% safety and care standards in laundry and workplace tasks. Exceeded production goals, increased efficiency.
Customer Service
King Island, Cape Wickham link Golf course
King island, Tasmania
01.2016 - 01.2018
- Achieved 99% customer satisfaction through strong communication and problem-solving. Led housekeeping staff, improving efficiency, and reducing guest complaints with thorough post-cleaning inspections.
Cashier Team Lead
Fastivale
Launceston, Tasmania
01.2015 - 01.2016
- Streamlined cash handling processes, ensuring 100% accuracy and compliance. Led the cashier team in a high-traffic retail environment, increasing operational efficiency by 30%.
Education
Certificate of Graduation - Certificate II in Spoken and Written English
Launceston College
Tasmania01.2015
High School -
Brooks High School
Launceston, TAS01.2012
Aged Care & Disability - Recognize Healthy body/system
TAS TAFE
Launceston, TASCALD Royal Life Saving Water Safety and Education Program
Brooks High School
Launceston, TASSkills
- Ability to perform under pressure
- Reliability and dependability
- Strong communication skills
- Cash handling
- Optimistic attitude
- Product knowledge and expertise
- Empathetic customer relations
- Engagement and interaction with customers
- Organizational multitasking
Hobbies and Interests
- Loves to read
- Learning new languages
- Being outdoor
References
- Gina Phongrueang, Manager at Star of Siam, 0401558018
- Pranita Chhetri Uzun, Business owner, 0401634267
Timeline
Customer Service Representative
Star of shim
01.2021 - 01.2023
Laundry hand
Blueline Laundry
01.2021 - 01.2022
Customer Service
King Island, Cape Wickham link Golf course
01.2016 - 01.2018
Cashier Team Lead
Fastivale
01.2015 - 01.2016
Certificate of Graduation - Certificate II in Spoken and Written English
Launceston College
High School -
Brooks High School
Aged Care & Disability - Recognize Healthy body/system
TAS TAFE
CALD Royal Life Saving Water Safety and Education Program
Brooks High School
Similar Profiles
Dale ChapmanDale Chapman
Crew Leader at Aloma shim and manufacturing companyCrew Leader at Aloma shim and manufacturing company
Jvon DebritoJvon Debrito
Gardener at Susan Shim GorelickGardener at Susan Shim Gorelick
Seo Hyun ChoiSeo Hyun Choi
CRC at Dr. ShimCRC at Dr. Shim
Felekoni LotoluaFelekoni Lotolua
Concrete Laborer at OfahconcreteconstructionConcrete Laborer at Ofahconcreteconstruction
Sarah TreziseSarah Trezise
Professional Dog Groomer at PetstockProfessional Dog Groomer at Petstock