Sangjin (Patrick) Kwak
Epping,NSW
Summary
Committed and hardworking barista and cafe director with 25+ years of experience directing hospitality and food service. Well-rounded leader with talent for supervising employees managing businesses. Ready to help team achieve company goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cafe Director
Fuel Espresso Narabeen
01.2020 - 03.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Introduced new menu items to add variety and selections and meet customer preferences.
Cafe Director
Free Pour Esspresso
03.2016 - 11.2019
- Monitored daily sales reports to identify areas of improvement or growth potential within the business operations framework.
- Assisted in creating promotional materials to attract new customers and promote seasonal items effectively.
- Efficiently managed employee schedules to ensure adequate staff coverage during peak hours while minimizing labor costs.
- Conducted regular equipment maintenance checks to prevent unexpected breakdowns that could impact daily operations negatively.
Shop Manager
Sushi Yogo
08.2015 - 10.2016
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory and restocked the sushi station, reducing waste and maintaining product freshness.
- Developed new sushi menu items to keep offerings diverse and appealing to customers.
Cafe Lead
Cafe 117
01.2010 - 11.2014
- Maintained cleanliness of cafe premises, adhering to health and safety regulations for a safe dining experience.
- Handled food preparation tasks with strict adherence to hygiene standards, maintaining high-quality offerings consistently.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Facilitated open communication between front-of-house staff and kitchen personnel for seamless service delivery to customers.
Shop Assisstant
Burke St Bakery
03.2007 - 10.2010
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Barista
Cafe Barista
02.2004 - 01.2007
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Night Auditor
Landsdowne Motel
05.2001 - 03.2004
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Waitstaff
Gazebo Hotel
04.1999 - 01.2001
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Implemented performance evaluation system for waitstaff, fostering continuous improvement and professional growth.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
Hotel Waiter
Hydro Majestic Hotel
03.1998 - 07.1999
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Hotel Waiter
The International Blue Mountain Hotel Management
02.1997 - 04.1998
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Consistently met or exceeded performance targets, including sales goals and service times, contributing to the hotel''s overall success.
- Contributed to the hotel''s reputation for excellent service by consistently receiving positive reviews from satisfied customers.
Education
Graduate Diploma - Hotel Management
International Blue Mountain Hotel Management
Blue Mountains11.1999
Skills
- Workplace Safety
- Team Management
- Barista skills
- Food Preparation
- Food Safety Compliance
- Customer Engagement
- Supply Ordering
- Customer Service
- Staff Leadership
- Quality Control
- Hospitality and Professionalism
- Espresso machine operation
Certification
- Food Safety Supervisor Certificate, Food Authority NSW - June 2020
Food Safety Supervisor
- Made sure food safety risks are managed and issues are prevented or corrected.
- Instructed staff, review and update business procedures, and inspect premises and food handling operations.
- Shared food safety knowledge with other food handlers.
Timeline
Cafe Director
Fuel Espresso Narabeen
01.2020 - 03.2024
Cafe Director
Free Pour Esspresso
03.2016 - 11.2019
Shop Manager
Sushi Yogo
08.2015 - 10.2016
Cafe Lead
Cafe 117
01.2010 - 11.2014
Shop Assisstant
Burke St Bakery
03.2007 - 10.2010
Barista
Cafe Barista
02.2004 - 01.2007
Night Auditor
Landsdowne Motel
05.2001 - 03.2004
Waitstaff
Gazebo Hotel
04.1999 - 01.2001
Hotel Waiter
Hydro Majestic Hotel
03.1998 - 07.1999
Hotel Waiter
The International Blue Mountain Hotel Management
02.1997 - 04.1998
Graduate Diploma - Hotel Management
International Blue Mountain Hotel Management
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