Sangram Jadhav
Southbank,Victoria
Summary
To be a part of an organization where I can fully utilize my skill and make a significant contribution to the success of Organization. Also fulfilling the organizational goal and climb the career ladder through continuous learning, commitment and by seeking a long-term relationship with the organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Service, Manager
Crinitis Southbank, Italian Restaurant
01.2021
- Control daily activities
- Develop a plan and establish growth objectives
- Maintain budgets and save costs when possible
- Specify procedures and policies
- Make sure staff members are productive and advance professionally
- Oversee the hiring and training of new hires.
Technical Support Engineer
Kodez
08.2019 - 02.2020
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment.
Customer Service Representative
Emphasis
01.2017 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
F & B attendant
Coffee Day Xpress
02.2017 - 10.2017
- Setting up as well as closing the Café
- Greeting Customers
- Helping customers
- Cleaning the Café.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Masters - Cyber Security (Computer Science
Latrobe University
Bachelors - Electronics and Telecommunication
BSIOTR
Skills
- Interdepartmental Collaboration
- Staff Training
- Personnel Training and Development
- MS Office Expertise
- Customer Service
- Cash Handling
- Leading Team Meetings
- High Customer Service Standards Adherence
- Microsoft Excel
- Positive and Constructive Feedback
- Employee Scheduling
- Administrative Support
- Verbal and Written Communication
Timeline
Customer Service, Manager
Crinitis Southbank, Italian Restaurant
01.2021
Technical Support Engineer
Kodez
08.2019 - 02.2020
F & B attendant
Coffee Day Xpress
02.2017 - 10.2017
Customer Service Representative
Emphasis
01.2017 - 03.2019
Masters - Cyber Security (Computer Science
Latrobe University
Bachelors - Electronics and Telecommunication
BSIOTR
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