Sanja Bilic
Runaway Bay,QLD
Summary
Dynamic Real Estate Agent with a proven track record in property sales, contract negotiation, and customer satisfaction. Expertise in fostering client relationships through effective communication and problem-solving. Dynamic real estate agent specializing in property sales and customer relationship management. Proven ability to creatively resolve issues and promote high customer satisfaction, driving impactful sales outcomes.
Overview
19
19
years of professional experience
Work History
Real Estate Agent - Over 50's living
Ray White Shore Group
Arundel, Queensland
06.2019 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Selling manufactured homes in over 50's living in Seachange.
- Understand contract and rules in over 50's living.
Real Estate sales and marketig Agent
Ray White Shore Group
Runaway Bay, Queensland
04.2018 - Current
- Guided clients through property transactions and negotiations.
- Conducted market research to identify potential properties for clients.
- Created detailed property listings and marketing materials for sales promotions.
- Hosted open houses to showcase properties and engage potential buyers.
- Collaborated with mortgage lenders to facilitate financing options for clients.
- Maintained current knowledge of local real estate market trends and regulations.
- Built strong client relationships through effective communication and support.
- Maintained updated knowledge of local real estate markets.
- Coordinated with inspectors and appraisers to ensure timely property evaluations.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Coordinated appointments to show homes to prospective buyers.
- Showed residential properties and explained features, value and benefits of available homes.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Maintained current and accurate CRM database of prospective customers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Created detailed property descriptions for use in marketing material.
- Attended industry events such as conventions and seminars.
- Participated in community outreach programs to promote services offered by the company.
- Organized promotional materials used in sales presentations.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Met with clients to research cases, collect data and prepare settlement packages.
- Negotiated contracts and agreements on behalf of clients.
Real Estate Agent
Smart Real Estate
Chevron Island, Queensland
08.2016 - 04.2018
- Managed daily office operations to ensure efficient workflow and communication.
- Coordinated scheduling and logistics for meetings and corporate events.
- Developed and implemented administrative policies to streamline processes.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Administrative Coordinator
IBS Interior Linings
Bundall, Queensland
01.2007 - 06.2016
- Coordinated office operations and enhanced communication among team members.
- Managed scheduling and calendar for executive leadership and project teams.
- Organized company meetings, including logistics, materials, and agendas.
- Maintained electronic filing system for easy access to documents.
- Collaborated with vendors to ensure timely delivery of services and supplies.
Education
High School Diploma -
Law School
Zagreb, Croatia06-1983
Skills
- Property sales
- Market analysis
- Contract negotiation
- Customer acquisition
- Compliance knowledge
- Customer relationship management
- Sales reporting
- Prospect engagement
- Marketing strategy
- Administrative coordination
- Effective communication
- Problem solving
- Team collaboration
- Sales presentations
- Networking skills
- Conflict resolution
- Comparative market analysis
- Home inspections
- Excellent teamwork
- Title research
- Highly professional
Languages
English
Full Professional
Croatian
Full Professional
Italian
Limited
German
Limited
Accomplishments
Top performer 2023 Award Ray White
Timeline
Real Estate Agent - Over 50's living
Ray White Shore Group
06.2019 - Current
Real Estate sales and marketig Agent
Ray White Shore Group
04.2018 - Current
Real Estate Agent
Smart Real Estate
08.2016 - 04.2018
Administrative Coordinator
IBS Interior Linings
01.2007 - 06.2016
High School Diploma -
Law School