Sanja Culibrk

• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Trained staff members on use of POS system.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
• Supervised server staff and simultaneously served personal section of tables.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

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• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Developed strong cooperative relationships with coworkers and managers.