Sanja Gagic

Check in / Boarding Gate Supervisor

• Coordinator in various areas to provide Exceptional Guest Experience.
• Oversee a high number of staff carrying out Customer Service duties to ensure a seemless and effective shift.
• Support management in achieving KPI's
• Ensure all flight planning activities follow Standard Operating Procedures.
• Offer peer support and training to new staff .
• Resolving Customer complaints
• Ensure a successful day with On time Performance.
• Manage Transfer area to allow allow guests safe transfer between terminals.

Disrupt Management

• Offer Guest facing support , and managing unforeseen last minute misconnections and issues proactively.
• Monitor Customer recovery as required, and trouble shoot complex recovery situations.
• Booking Guests hotels, Transfer and Meal allowances accordingly.

Resource Allocator / Day of Operations

• Assist in both daily allocation and forward planning of resources.
• Financial responsibility to ensure effective cost control.
• Review resource coverage within a published roster.
• Monitor group movements to ensure appropriate resources are in place across all areas of the business.
• Review absences and make appropriate changes

• Constructed and amended data using Galileo system, generated reports, and produced tracking documents.
• Assisted with client fares enquires
• Ensured correspondence with other Airlines to maintain accuracy of data.
• Trained new staff members
• Assisted with Administrative duties