SANJA MARIC
Abbotsford,VIC
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Boutique Operations Coordinator
SCANLAN THEODORE
02.2023 - Current
- Streamlined operations by implementing efficient processes and procedures.
- Managed inventory levels and optimizing stock turnover rates. Achieving 100% weekly rolling stock take success
- Enhanced customer satisfaction by resolving issues in timely manner and providing exceptional support.
- Monitoring all Ship from Store Operations are fulfilled ensuring 100% weekly productivity is achieved
- Managing timely preparation in launching seasonal drops and piloting in our Flagship location
- Training and Development of team members to proactively understand procedures relating to loss prevention and stock inventory management
- securing monthly shrinkage target of .15% resulting in yearly financial target of 1.8%
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Contributed to development of departmental policies and procedures ensuring consistency across Scanlan Theodore
Online Fulfillment Team Leader
MYER
07.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Daily KPI/UPH targets for picking & packing 60units (per hour)
- Stock/Inventory Management aligned with achieving 95% pick success
- Logistics and Operations Management for Couriers Please, Australia Post, Capital Standard and in-store Click & Collect
- Featuring in Myers Country training video for POS and Zebra Software Roll-out for Jan 2023
- Managing all store ‘click and collect' transfers between 13 stores across Melbourne, Regional Victoria & New South Wales
Department Manager
H&M
01.2021 - 07.2022
- Managing Sales and Profit KPIs for Ladies & Men's Department, combined contribution of 60% share of business
- Achieving 200 (UPH) target of garment tagging and best practice
- Liaising between Management to secure daily store operations including; roster, pay-roll, logistics and recruitment/training
- Implementing suitable commerciality to exceed customer expectations
- Understanding consumer insights involved with bricks and mortar stores and the H&M OMNI Channel
- Succession Planning and talent development for 20+ team members
- Successful at minimizing store shrinkage, reaching a store goal of 2.8%
- Customer loyalty strategy to reach 29% SOR.
Store Manager
G-STAR RAW
03.2019 - 10.2020
Multi-Site Manager
Windsor Smith Pty Ltd
10.2015 - 12.2019
Sales Representative
BETTS GROUP PTY. LTD
06.2013 - 07.2015
Sales Representative
COLES GROUP
01.2008 - 07.2014
Education
Associate of Applied Science - Fashion & Textile Merchandising
RMIT University
Melbourne10.2016
Skills
- Online Fulfillment
- Inventory Control
- Apparel21 / POS System
- Performance Improvements
- Training & Development
- Visual Merchandising
- Microsoft Office/Excel
- Shrinkage/Loss Prevention
- E-Commerce Logistics & Operations
- Inventory Oversight
- Operations Management
- Administrative Management
Websites
References
REFERENCES AVAILABLE ON REQUEST
Languages
Serbian
Native or Bilingual
Timeline
Boutique Operations Coordinator
SCANLAN THEODORE
02.2023 - Current
Online Fulfillment Team Leader
MYER
07.2022 - Current
Department Manager
H&M
01.2021 - 07.2022
Store Manager
G-STAR RAW
03.2019 - 10.2020
Multi-Site Manager
Windsor Smith Pty Ltd
10.2015 - 12.2019
Sales Representative
BETTS GROUP PTY. LTD
06.2013 - 07.2015
Sales Representative
COLES GROUP
01.2008 - 07.2014
Associate of Applied Science - Fashion & Textile Merchandising
RMIT University
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