Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sanjana

Southport,QLD

Summary

Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food and Beverage Attendant

Radisson Blu
India, Delhi
02.2023 - 08.2024
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Inspected dishes for cleanliness before serving them to customers.

Food and Beverage Attendant

Taj Palace
India, Delhi
01.2022 - 01.2023
  • Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
  • Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
  • Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Ensured that all food items were properly labeled and stored according to safety regulations.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Inspected dishes for cleanliness before serving them to customers.
  • Assisted other staff members in setting up banquet events according to customer requests.

Crew Member

hungry jacks
Southport, QLD
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted in the preparation of food items such as burgers, chips, drinks and desserts.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Room Attendant

Meriton suites
Broadbeach, QLD
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Ensured that all appliances were in proper working order by testing them regularly.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Folded laundry items such as sheets and towels according to established standards.
  • Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.

Front of House Manager

Kohinoor Indian restaurant
Palm Beach, QLD
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Assisted with training new staff members on proper customer service techniques.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Monitored dining room cleanliness and tidiness at all times.
  • Managed reservations system including taking reservations over phone or online booking systems.

Food and Beverage Attendant

Desi Adda
Surfers Paradise, QLD
  • Greeted customers and addressed their needs in a friendly and professional manner.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Assisted with training new staff members on proper customer service techniques.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.

Store Manager

7 days convenience
Surfers Paradise, QLD
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.

Casual Event Staff

Pinnacle People
Gold Coast, QLD
  • Greeted guests upon arrival and provided them with event information.
  • Assisted in setting up and breaking down of the event space.
  • Managed registration table, collected tickets, and directed participants to their designated areas.
  • Provided customer service support to attendees and answered any questions they had about the event.
  • Coordinated with vendors to ensure efficient operations during the event.
  • Ensured that all necessary equipment was available for the duration of the event.
  • Supervised volunteers to ensure tasks were completed on time and according to specifications.

Education

Bachelors - Hotel Management

Ip University
India
07-2023

Masters in International Tourism And Hospitality Management - Tourism And Hospitality

Griffith University
Gold Coast

Skills

  • Inventory Restocking
  • Food Running
  • Health Code Compliance
  • Menu Memorization
  • Safe Food Handling
  • Drive-Thru Operations
  • Order Management
  • Customer Service
  • Cash Handling
  • Customer Engagement
  • Beverage Preparation
  • Supplies Monitoring and Restocking
  • Store Opening and Closing
  • Taking Orders
  • Time Management
  • Safety
  • Teamwork and Collaboration
  • Heavy Lifting
  • Cleaning
  • Problem-Solving
  • Telephone Etiquette
  • Food Preparation
  • Product Promotion

Certification

  • RSA

Languages

English
Full Professional
French
Limited
Hindi
Full Professional

Timeline

Food and Beverage Attendant

Radisson Blu
02.2023 - 08.2024

Food and Beverage Attendant

Taj Palace
01.2022 - 01.2023

Crew Member

hungry jacks

Room Attendant

Meriton suites

Front of House Manager

Kohinoor Indian restaurant

Food and Beverage Attendant

Desi Adda

Store Manager

7 days convenience

Casual Event Staff

Pinnacle People

Bachelors - Hotel Management

Ip University

Masters in International Tourism And Hospitality Management - Tourism And Hospitality

Griffith University

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Sanjana