Experienced Technical Consultant with a strong background in providing high-level technical support to corporate teams in a large-scale telecommunications environment. Skilled in managing complex IT systems. Proven ability to lead incident resolution processes, enforce security protocols, and oversee system maintenance while mentoring junior engineers and driving continuous improvement. Adept at collaborating with cross-functional teams to deliver exceptional service and support across diverse technical domains, including identity management, network infrastructure, and virtual environments.
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Incident management
Ticket management
Remote support
ITIL processes
Operating systems expertise
Network troubleshooting