Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanjana Gandhari

Rockbank,VIC

Summary

Committed and Motivated with exceptional customer service and decision making skills. Strong work ethic, professional and commitment to work.

Customer Service Specialist equipped to deliver impactful support and foster client satisfaction. Skilled in problem-solving, conflict resolution, and effective communication. Strong focus on team collaboration and adaptability to changing needs. Reliable, results-driven professional with commitment to enhancing customer experiences.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Consultant

Tech Mahindra
04.2024 - Current
  • Company Overview: Client – Telstra (NBN -Faults)
  • Client – Telstra (NBN -Faults)
  • Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Increased client retention through exceptional service and timely solutions to issues.

Retail Manager

Reliance Convenience Pty Ltd
09.2017 - 10.2023
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Negotiated with suppliers for better pricing, achieving cost savings that contributed to store's profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Retail Operator

UNITED
10.2016 - 07.2017
  • Company Overview: UNITED ROSEBERY
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Identified opportunities for operational improvements that reduced overall risk exposure within the retail environment.
  • Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.

Technical Support Assistant

IBM
01.2015 - 10.2015
  • Company Overview: Client - ASML
  • Client - ASML
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Reduced response times for support tickets by streamlining the troubleshooting process.
  • Maintained high levels of customer satisfaction through regular follow-ups and proactive communication.
  • Navigated multiple systems simultaneously during customer interactions, ensuring accurate information was provided at all times.

Education

Bachelor of Science - Computer Science Engineering

Auroras Engineering Colleage
01.2015

Skills

  • Deadline oriented
  • Microsoft Office
  • Organisational Skills
  • Complaint handling
  • Inventory tracking
  • CRM software
  • Customer relations
  • Store maintenance

Certification

  • ISTQB Foundation Software Testing Certification
  • Certified SCRUM Master for Agile Process

Timeline

Customer Service Consultant

Tech Mahindra
04.2024 - Current

Retail Manager

Reliance Convenience Pty Ltd
09.2017 - 10.2023

Retail Operator

UNITED
10.2016 - 07.2017

Technical Support Assistant

IBM
01.2015 - 10.2015

Bachelor of Science - Computer Science Engineering

Auroras Engineering Colleage

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Sanjana Gandhari