Sanjana Kommasani
Carlton
Summary
Dynamic professional with a proven track record at La Trobe University, excelling in strategic planning and cross-functional collaboration. Enhanced student support services through innovative training initiatives and improved workflows, resulting in increased satisfaction. Skilled in customer relationship management and adept at fostering community engagement to drive impactful outcomes.
Offering strong foundation in critical thinking and problem-solving, eager to learn and grow in this dynamic field. Brings ability to quickly grasp new concepts and apply analytical skills to real-world scenarios. Ready to use and develop communication and organizational skills in Support Coordinator role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Officer, ASK La Trobe
La Trobe University
06.2025 - Current
- Delivering end-to-end student support across multiple channels, including Help Zones, phone, live chat, and emails.
- Resolving complex student queries with thorough understanding of university policies, systems(CxOne, CRM, Study Link, Student Information Systems, CareerHub, Flexi Direct etc), and procedures.
- Liaising across university divisions to ensure coordinated service delivery and seamless referral pathways.
- Contributed to strategic projects improving student experience and service delivery operations.
- Interpreting procedures and recommend improvements to workflows and inter-unit collaboration.
- Maintain accurate records to ensure compliance with university and regulatory standards.
- Identify opportunities for service enhancements, including developing training and promotional materials.
Data Entry Officer, Health and Wellbeing Team
La Trobe University
03.2025 - 05.2025
- Accurately entered and maintained case records in Advocate, La Trobe University’s internal system for managing wellbeing and accessibility-related support for students and staff.
- Interpreted and classified intake notes to determine alignment with wellbeing or accessibility categories, applying public health knowledge and contextual understanding of health service delivery.
- Demonstrated proficiency in Advocate, a case management platform comparable to patient record systems used in healthcare settings, ensuring structured documentation and data consistency.
- Facilitated data migration and quality checks during system upgrades, contributing to the integrity of the university's digital health records and ensuring seamless system transitions.
- Ensured strict compliance with data governance, privacy legislation, and institutional confidentiality policies when handling sensitive information.
- Resolved data discrepancies and responded to system-related inquiries in a timely, professional manner, improving data accuracy and ensuring uninterrupted service delivery.
ASK La Trobe Staff/Student Ambassador
La Trobe University
11.2023 - 02.2025
- Delivered end-to-end student support across multiple channels (Help Zones, phone, CRM, Zoom, live chat), managing 80+ student interactions daily with professionalism and care.
- Resolved a wide range of complex queries by proficiently using SIS, CRM, Allocate+, and StudentOnLine, reducing resolution times and improving student satisfaction.
- Trained and mentored 20+ new student ambassadors, improving their confidence in resolving queries and navigating systems, which accelerated onboarding and team productivity.
- Collaborated with leadership to manage assigned CRMs and support operational continuity in the absence of senior staff, demonstrating initiative and leadership capability.
- Contributed to continuous improvement projects, designing support tools such as training materials and system enhancements to improve service delivery.
- Built strong cross-functional relationships to ensure seamless referrals and consistent, high-quality support across departments.
- Maintained adaptability during peak periods like orientation, efficiently resolving technical issues and supporting students under pressure.
- Applied sound judgment and problem-solving skills by escalating complex cases appropriately and learning from senior staff to inform future responses.
- Maintained up-to-date knowledge of academic programs and university policies to ensure compliance and provide accurate, timely guidance.
Community Resilience Intern
Banyule City Council
06.2024 - 11.2024
- Collaborated with multidisciplinary teams across the Community Wellbeing portfolio to align initiatives with the Resilient & Safe Banyule Framework, ensuring interventions addressed local priorities and supported equity-focused health outcomes.
- Conducted a strategic review and mapping of existing community information-sharing channels, identifying critical gaps and opportunities to enhance communication strategies for Council and non-Council organizations, informing the development of a new communication framework.
- Undertook a geospatial mapping project to identify local facilities offering free public services (Wi-Fi, device charging, hygiene amenities). The data informed Council strategies aimed at increasing service accessibility for vulnerable populations, particularly individuals experiencing homelessness, contributing to inclusive community resilience planning.
- Designed and curated educational resources on sustainable food practices (e.g., guides for growing food in small urban spaces, utilizing seasonal produce), tailored to Melbourne’s climate and distributed through community programs to encourage local food security and environmental stewardship.
- Supported the development of alternative outreach pathways to improve access to public health and wellbeing information for diverse community groups.
- Supported the planning and evaluation of community engagement activities related to the Urban Food Strategy, incorporating feedback from residents and stakeholders to guide future programming and policy development.
Adolescent Healthcare Consultant Intern
SSM Health Saint Louis University Hospital
09.2022 - 10.2022
- Facilitated multiple workshops addressing post-COVID mental health challenges among 10th graders, reaching over 60 participants and fostering improved coping mechanisms.
- Coordinated youth engagement programs in high schools promoting resilience and peer connection, impacting 60 students (30 male, 30 female) across 2 schools.
- Collaborated with educators, parents, and stakeholders to design inclusive mental health strategies, enhancing support systems for adolescents.
- Delivered parent-focused sessions to support open dialogue on adolescent mental health, empowering families with resources and communication tools.
Education
Master of Public Health - Public Health
La Trobe University
Melbourne, VIC12-2024
Bachelor of Science - Genetics/ Microbiology
Osmania University
Hyderabad08-2021
Skills
- Strategic planning
- Community engagement
- Cultural awareness and sensitivity
- Report writing
- Budget administration
- Cross-functional collaboration
- Project planning
- Program evaluation
- Stakeholder Mapping
- Team leadership
- Team collaboration
- Customer relationship management
Certification
- Graduate Membership of Environmental Health Professionals Australia (EHPA)
- HLTAID011 Provide First Aid, Issued by St John Ambulance Victoria - Valid until April 2028
- Working with Children Check, Issued by Victoria - Valid until Dec 2029
- Vic Drivers Licence, Issued by VICRoads - Valid until June2028
Timeline
Senior Officer, ASK La Trobe
La Trobe University
06.2025 - Current
Data Entry Officer, Health and Wellbeing Team
La Trobe University
03.2025 - 05.2025
Community Resilience Intern
Banyule City Council
06.2024 - 11.2024
ASK La Trobe Staff/Student Ambassador
La Trobe University
11.2023 - 02.2025
Adolescent Healthcare Consultant Intern
SSM Health Saint Louis University Hospital
09.2022 - 10.2022
Master of Public Health - Public Health
La Trobe University
Bachelor of Science - Genetics/ Microbiology
Osmania University
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