SANJANA RAMESH BABU
Clayton South,Australia
Summary
Energetic construction management professional with a Master's degree in Construction Management and Engineering. Proactive, reliable, and adaptable, with strong communication skills. Eager to contribute to sales and enhance customer interactions
Overview
5
5
years of professional experience
Work History
Customer service agent (Concierge and KYC team)
Probe CX - Commonwealth Bank
09.2022 - 05.2023
- Assisted clients in navigating banking services, including account inquiries, transactions, Card disputes, and loans.
- Resolved customer concerns effectively, striving to exceed their expectations and enhance their banking experience.
- Conducted thorough Know Your Customer (KYC) verifications to comply with regulatory requirements and mitigate financial risks.
- I developed a deep understanding of customer needs and regulatory requirements, enabling me to provide tailored solutions while ensuring compliance with industry standards.
Probe CX - Customer service agent
mycar campaign
04.2022 - 09.2022
Worked at Contrak
Bangalore, India
03.2021 - 01.2022
- Coordinated project timelines, budgets, and resources to ensure seamless project execution.
- Managed construction documentation, including blueprints, specifications, and permits, to ensure compliance with regulatory standards.
- Conducted on-site inspections and quality assurance checks to uphold construction standards and mitigate potential issues.
- Collaborated with vendors and clients to resolve design and construction challenges efficiently.
Worked at Livspace
Bangalore, India
10.2019 - 07.2019
- Collaborated closely with clients to understand their design preferences, functional requirements, and budget constraints.
- Managed the creation of modular and customized design solutions, ensuring alignment with client expectations and design standards.
- Coordinated with vendors and contractors to procure materials and execute installation according to project specifications.
- Conducted site inspections and quality checks to maintain high standards of craftsmanship and client satisfaction.
Internship
HGCG Architects
Ahmedabad, India
01.2019 - 06.2019
- Led drafting tasks using AutoCAD to produce precise technical drawings for interior design and architectural projects.
- Created 3D models with SketchUp for enhanced visualization and design development.
- Generated realistic renders using Lumion and V-Ray to bring designs to life with lifelike textures and lighting
- Contributed to material selection, collaborating with suppliers to procure quality materials for projects.
Internship
AW Architects
Ahmedabad, India
06.2018 - 12.2018
- Implementation of sustainable building practices aligned with IGBC standards.
- Played a key role in material selection, prioritizing eco-conscious options to support sustainable design objectives.
- Collaborated closely with carpenters on-site, providing hands-on assistance and guidance to ensure precise implementation of design plans.
Education
Bachelors of Architecture -
SJB School of Architecture and Planning
12.2019
Masters of Construction Management and Engineering -
La Trobe University
Skills
- Communication, interpersonal and other skills
- Verbal and written presentation proficiencies
- Customer service orientation
- Deadline driven and detail-oriented
- Work well independently and within a team
- Cross-cultural competence
- Microsoft Office (Excel, Word, PowerPoint)
- Adobe Photoshop
- Auto Cad
- Sketch up
Pinnacle
- Reliable
- Motivated and adaptable
- Hard Worker and a Good communicator
- Leadership Material
- Enthusiastic with good degree of patience and tolerance
- High team spirit and Highly time Conscious
- Tidy appearance and flexible schedule
- Excellent communication and time management skills
Timeline
Customer service agent (Concierge and KYC team)
Probe CX - Commonwealth Bank
09.2022 - 05.2023
Probe CX - Customer service agent
mycar campaign
04.2022 - 09.2022
Worked at Contrak
03.2021 - 01.2022
Worked at Livspace
10.2019 - 07.2019
Internship
HGCG Architects
01.2019 - 06.2019
Internship
AW Architects
06.2018 - 12.2018
Bachelors of Architecture -
SJB School of Architecture and Planning
Masters of Construction Management and Engineering -
La Trobe University
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