SANJANA RAMESH BABU

• Collected debts for credit cards, StepPay accounts, and personal loans, ensuring timely resolution and customer satisfaction
• Negotiated payment plans with clients based on their financial situation
• Educated customers on their account status, payment obligations, and consequences of non-payment
• Worked with internal teams to resolve complex cases according to company policies
• Kept accurate records of customer interactions and payment arrangements, ensuring compliance with regulations
• Skills: Debt Collection | Negotiation | Customer Communication | Payment Plans | Compliance | Problem Solving

Provided exceptional customer service across multiple campaigns, including MyCar, Commonwealth Bank, and Ausnet Services, addressing diverse customer needs in automotive, banking, and utilities sectors. Delivered tailored solutions while maintaining a high level of customer satisfaction and compliance with industry standards.

• MyCar Campaign (04/2022 – 09/2022)
  • Assisted customers with tyre orders, ensuring they selected the right tyres based on vehicle specifications.
  • Offered personalized recommendations to meet individual customer needs and booked appointments efficiently based on store availability and customer locations.
• Commonwealth Bank Campaign (09/2022 – 05/2023)
  • Supported clients with banking services, including account inquiries, transactions, card disputes, and loan management.
  • Conducted Know Your Customer (KYC) verifications to ensure regulatory compliance and minimize financial risks.
  • Resolved customer concerns and provided tailored solutions to enhance the overall banking experience, demonstrating empathy and problem-solving skills.
• Ausnet Services Campaign (10/2023 – 06/2024)
  • Managed inbound calls regarding electrical concerns, raised service requests, and provided timely support during power outages and disruptions.
  • Guided customers through the process of claiming compensation for storm-related damages or service interruptions, ensuring they received the necessary support.
  • Communicated effectively with customers via email, providing updates on outage statuses, resolution timelines, and any other pertinent information.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

• Coordinated project timelines, budgets, and resources to ensure seamless project execution
• Managed construction documentation, including blueprints, specifications, and permits, to ensure compliance with regulatory standards
• Conducted on-site inspections and quality assurance checks to uphold construction standards and mitigate potential issues
• Collaborated with vendors and clients to resolve design and construction challenges efficiently
• Skills: Project Management | Construction Documentation | On-site Inspections | Problem-solving | Attention to Detail | Time Management | Regulatory Compliance | Adaptability

• Collaborated closely with clients to understand their design preferences, functional requirements, and budget constraints
• Managed the creation of modular and customized design solutions, ensuring alignment with client expectations and design standards
• Coordinated with vendors and contractors to procure materials and execute installation according to project specifications
• Conducted site inspections and quality checks to maintain high standards of craftsmanship and client satisfaction
• Skills: Client Relationship Management | Design Management | Vendor and Contractor Coordination | Site Inspections and Quality Checks | Communication | Problem-solving | Attention to Detail | Time Management | Customer Satisfaction

• Led drafting tasks using AutoCAD to produce precise technical drawings for interior design and architectural projects
• Created3D models with SketchUp for enhanced visualization and design development
• Generated realistic renders using Lumion and V-Ray to bring designs to life with lifelike textures and lighting
• Contributed to material selection, collaborating with suppliers to procure quality materials for projects
• Skills: Drafting |3D Modeling | Rendering | Material Selection | Project Collaboration | Attention to Detail | Problem-solving | Software Proficiency | Communication | Creativity