Summary
Overview
Work History
Skills
Hobbies and Interests
Accomplishments
References
Residency
Timeline
Generic

Sanjani Devi Kumar

Papatoetoe,New Zealand

Summary

Dynamic Supervisor with over 6 years of experience at The Compass Group and transitioned from a Lounge Assistant to a Supervisor. I am recognized for enhancing customer satisfaction and productivity through exceptional analytical problem-solving and multitasking abilities. Proven track record in motivating teams to achieve ambitious goals while fostering a communicative culture that empowers employees. Eager to leverage skills in a fast-paced, challenging environment that encourages professional growth and development.

Overview

31
31
years of professional experience

Work History

Supervisor

Compass Group of Company
03.2024 - Current
  • First point of contact for customer services.
  • Made sure health code, fire safety codes, and regulations were met and up to date.
  • Resolved any customer issues and problems, and worked on the constant improvement of customer experience and satisfaction.
  • Supervised employees related to lounge operations, presented job descriptions, and handled on-the-job training responsibilities.
  • Oversaw employees in the lounge area, coordinated and set up meals, and ordered all lounge products.
  • Trained workers in food and drink preparation, and in service, sensitization, and safety procedures.
  • Worked alongside colleagues to deliver a seamless customer experience.
  • Welcoming our lounge customers, answering queries, or assisting with requests prior to their departure.
  • I made sure the establishment's liquor license was current and in proper order.
  • Developed a good rapport with customers to build a relationship and ensure our customers' visits are memorable.

Commercial Cleaner

OCS
01.2016 - 01.2021
  • Performed various cleaning duties and provided professional cleaning services to clients, ensuring that their requirements were fully met in the Airport lounge
  • Cleaned floors and windows, removed rubbish, restocked supplies, sanitized bathrooms and kitchens, and maintained various equipment
  • Implemented new cleaning procedures to increase the efficiency of the whole cleaning process as much as possible

Pattern Layer and Machinist (Self Employed)

01.2008 - 01.2021
  • Design and create women’s apparel production patterns including dresses, tops, pants, and jackets
  • Work with knits, rayon, wools, chiffons, cottons, and embroidery fabrics
  • Build strong relationship with customers
  • Reviewing customers samples, drawings, or instructions to understand specifications of customers
  • Strong attention to detail, accuracy, and safety

Dental Assistant

01.1994 - 01.2000
  • Showing patients to their exam rooms
  • Preparing patients for procedures or surgeries
  • Assisting with the procedures such as fillings, crowns and extractions
  • Sterilizing dental tools and equipment
  • Post- procedure clean-up

Skills

  • Responsive to New Situations
  • Team Collaboration
  • Proactive Self-Driven
  • Effective Prioritization
  • Strategic Decision-Making
  • Effective Communication
  • Effective High-Pressure Performance
  • Client Satisfaction Assessment

Hobbies and Interests

  • Help organise family events.
  • Socializing
  • Travelling
  • Reading
  • Computing
  • Solving puzzles

Accomplishments

  • Supervisor
  • Machinist
  • Dental Assistant
  • Pattern Layer
  • Showing leadership skills to be able to train new members.
  • Vast knowledge in standard cleaning techniques.

References

Available on request

Residency

NZ Resident

Timeline

Supervisor

Compass Group of Company
03.2024 - Current

Commercial Cleaner

OCS
01.2016 - 01.2021

Pattern Layer and Machinist (Self Employed)

01.2008 - 01.2021

Dental Assistant

01.1994 - 01.2000

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Sanjani Devi Kumar