Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Hi, I’m

Sanjatul Kader

Shift Manager
Waterford,WA
Sanjatul Kader

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
year of professional experience

Work History

BP

Customer Service Representative
09.2022 - 02.2023

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Domino's Pizza

Shift Manager
02.2022 - 02.2023

Job overview

  • Kept employees operating productively and working on task to meet business and customer needs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Edith Cowan University
Perth, WA

Bachelor of Science from Information Technology
12.2024

Western Sydney University
Sydney, NSW

Diploma from Diploma of Information Technology
11.2022

Skills

  • Closing Sales
  • Filing
  • Retail Sales Customer Service
  • Lead Generation
  • Computer Proficiency
  • Stocking and Replenishing
  • System Implementation
  • Stock Management

Websites

Accomplishments

Completed Diploma of Info. Technology

Languages

Bengali
Native or Bilingual
hindi
Native or Bilingual
Urdu
Elementary

Timeline

Customer Service Representative

BP
09.2022 - 02.2023

Shift Manager

Domino's Pizza
02.2022 - 02.2023

Edith Cowan University

Bachelor of Science from Information Technology

Western Sydney University

Diploma from Diploma of Information Technology

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Sanjatul KaderShift Manager