Sanjay Jetti
Point Cook,VIC
Summary
At Probe Cx, I significantly enhanced customer satisfaction by resolving technical issues swiftly, leveraging my expertise in network troubleshooting and exceptional customer service. My proactive approach in streamlining helpdesk processes and effective incident management led to notable improvements in response times and efficiency, demonstrating my ability to drive results and foster positive user experiences.
Overview
3
3
years of professional experience
Work History
Help Desk Officer
Probe Cx
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner.
- Streamlined helpdesk processes for increased efficiency and improved response times.
- Coordinated closely with other departments during major incidents or outages to provide comprehensive support throughout the recovery process.
- Actively participated in team meetings and contributed ideas for process improvements, resulting in a more efficient and effective helpdesk operation.
Education
Advance Diploma - Network And System Administration
Clinton Education
Melbourne, VIC04.2021
Graduate Diploma - Electronic Engineering
NTTF
03.2016
Skills
- Ticketing system
- Network troubleshooting
- Remote support
- Incident management
- Hardware support
- System administration
- Escalation management
- Detailed documentation
- End user support
- Ticket management
- Hardware diagnostics
- CRM software
- Active directory
- Ticket tracking
- Customer service
- Verbal and written communication
- Desktop support
- Software installation
- Network configuration
- Technical troubleshooting
- System upgrades
Timeline
Help Desk Officer
Probe Cx
05.2022 - Current
Advance Diploma - Network And System Administration
Clinton Education
Graduate Diploma - Electronic Engineering
NTTF
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