Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Timeline
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Sanjay Pannu

Sanjay Pannu

Melbourne

Summary

Detail-oriented professional with strong focus on organization and precision. Thrives in fast-paced environments, consistently meeting tight deadlines. Collaborative team player passionate about contributing to company success. Experienced in managing multiple priorities, collaborating across global teams, and supporting growth. Committed to driving strategic workforce capability and achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Technical Support Analyst

Distribution Centre, MECCA
05.2024 - Current
  • Level 2 & 3 Technical Support: Delivered advanced support for hardware, software, and network-related issues across a variety of devices.
  • Delivering WMS Projects in collaboration with supply chain and management teams.
  • Successfully completed 10+ projects annually, fostering strong client relationships.
  • Reduced project delivery timelines by 15% through process optimization and workflow automation.
  • Systems & Network Monitoring: Continuously monitored the health and performance of network infrastructure and IT systems.
  • User Training & Documentation: Designed and conducted training sessions and created knowledge base articles and SOPs.
  • IT Asset Management: Managed and tracked IT hardware assets and software licenses.
  • Collaboration & Escalation: Collaborated with cross-functional IT teams to resolve complex technical issues.
  • Vendor Management & Liaison: Acted as a liaison between external IT vendors and internal stakeholders.
  • Backup & Disaster Recovery: Assisted in maintaining backup procedures and disaster recovery plans for critical IT systems.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Reduced operational costs by conducting thorough cost-benefit analyses for technology investments and optimizing resource allocation across projects.
  • Increased customer satisfaction ratings by proactively addressing concerns, implementing feedback, and ensuring timely resolution of issues.

Senior Consultant

Deloitte
10.2022 - 05.2024
  • Provided back-end support for Organization Management after go-live.
  • Used knowledge of HR processes, Personnel Administration, and Organization Management functionality.
  • Provided back-end support for Organization Management after go-live for STAFFIT
  • Experienced in resource scheduling systems such as STAFFIT.
  • Responsible for end-user service, documentation update, and service communication.
  • Worked on SAP HCM solution and Original Program Model (IBM).
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Provided functional support to production users and future customers.
  • Executed LSMW for data loads and maintained technical documentation for production-related issues.
  • Handled Service Now tickets daily and created reports using Office 365.
  • Built data visualizations for easy-to-understand reports and documentation.
  • Contributed to enhanced system capacity through automation and standardization.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Exceeded customer requirements with accurate and deliverable solutions.

IT Support Technician

Department of Health and Human Services
01.2021 - 10.2022
  • Managed and handled servers across every department and installed and configured a wide array of software applications.
  • Prepared, configured, and dispatched IT equipment to staff, including COVID-19 response teams.
  • Installed, configured, and supported network equipment and services.
  • Provided technical support for software, network, firewalls, and computing inquiries via various communication means.
  • Monitored network for system security, performance, and predictive failures.
  • Install and configure software applications like O365 applications, Power BI, SAS, Microsoft SQL Server, SAP, PDF Pro Advanced, Resolve Touchpoint, and so on.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Installation, configuring, and supporting network equipment and services like routers, proxies, servers, switches, firewalls, WAN, and DHCP.
  • Resolving hardware (Laptops, iPhones, and iPads) and software inquiries through a Top- Down model, known as Our Services (Designed for DHHS).
  • Streamlined IT processes for increased efficiency and reduced downtime.

Field Service Technician

Earth Telecom
06.2019 - 04.2021
  • Installed routers and switches and ensured proper internet connectivity.
  • Handled Fiber optic cables and deployment of internet connection.
  • Reviewed work orders and maintained PCs and provided customer support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.

Education

Information Technology - Networking

Melbourne Polytechnic
12.2020

Short Courses & Credentials | Business & Mangement

RMIT
07-2022

Skills

  • Skilled in MS Office
  • Operating system expertise
  • Workforce Planning & Resource Management
  • Resource Management Systems
  • Knowledge of SDLC, Agile Methodologies, Business Analysis, Systems Analysis
  • Data Governance & Risk Management
  • Documentation and Reporting
  • Evidence-Based Decision Making
  • Excellent communication, facilitation, and time management skills
  • Deadline Adherence and Process Enhancement
  • Team Collaboration and Leadership
  • Data analysis

TECHNICAL SKILLS

  • Advanced Microsoft Office Suite skills,
  • TCP/IP networking operations and network vulnerabilities.
  • Working knowledge of Wireshark and PBX.
  • SDLC, Agile Methodologies, Business Analysis, Systems Analysis.
  • UML Use Cases
  • TCP/IP networking operations and network vulnerabilities.
  • Windows, SAP, SQL and Linux.

Timeline

Technical Support Analyst

Distribution Centre, MECCA
05.2024 - Current

Senior Consultant

Deloitte
10.2022 - 05.2024

IT Support Technician

Department of Health and Human Services
01.2021 - 10.2022

Field Service Technician

Earth Telecom
06.2019 - 04.2021

Information Technology - Networking

Melbourne Polytechnic

Short Courses & Credentials | Business & Mangement

RMIT

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Sanjay Pannu