Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sanjay Rana

Lidcombe

Summary

Dynamic customer service professional with a proven track record at Coles Supermarket, excelling in customer service optimization and problem resolution. Adept at enhancing customer satisfaction through attentive service and effective communication. Skilled in managing high-pressure environments while maintaining a clean and organized space, ensuring a pleasant experience for all guests.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service

Coles Supermarket
08.2023 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Personalized customer service guidelines and performance measures specific to branch.
  • Greeted customers at counter and provided excellent customer service.
  • Provided exceptional customer service through timely communication and problem resolution.

Waiter

Athol Hall Venue
02.2022 - 04.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

Bachelor In Hospitality -

Churchill Institute of Higher Education
Parramatta, NSW

Skills

  • Customer service optimization
  • Sales and customer service
  • Inbound customer service
  • Fast food customer service

Certification

RSA/RCG

Barista

Cookery

Hospitality

Languages

English, Nepali,Hindi
Professional Working

Timeline

Customer Service

Coles Supermarket
08.2023 - Current

Waiter

Athol Hall Venue
02.2022 - 04.2023

Bachelor In Hospitality -

Churchill Institute of Higher Education

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Sanjay Rana