SANJAY SATHYANARAYANAN
West Wollongong,NSW
Summary
Experienced Reporting Analyst with a proven track record of 3 years in translating raw data into actionable insights. Skilled in leveraging advanced analytics, Power BI, Excel, and data visualization tools to drive operational efficiency, resulting in a 30% reduction in processing time. Recognized for creating visually impactful reports that have contributed to a 20% improvement in data-driven decision-making processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Reporting Analyst
ProbeCX
Wollongong, NSW
01.2023 - Current
- Improved Operational efficiency by 20% through advanced analytical techniques using Excel and SQL.
- Led the creation of impactful Power BI dashboards, resulting in a 30% Performance enhancement.
- Achieved a 20% improvement in data-driven decision making by developing Power BI reports.
- Collaborated with cross-functional teams to ensure accurate and timely financially reporting.
Workforce Analyst
ProbeCX
Wollongong, NSW
01.2022 - 12.2022
- Orchestrated workforce planning, intraday scheduling, and platform administration using the Genesys Platform and NICE systems for roster management, handling leave requests efficiently.
- Analyzed team performance, identified operational improvements, and maintained workflow.
- Elevated business performance by 30% through systematic maintenance of internal key processes.
- Optimized workforce productivity by 20% through effective roster management and strategic initiatives.
Customer Support Analyst
ProbeCX
Wollongong, NSW
11.2021 - 01.2022
- Managed 50+ weekly calls providing crucial senior care information.
- Conducted customer support analysis for optimized response efficiency.
- Enhanced data accuracy by 20% through streamlined record management.
- Led training sessions for improved customer support quality.
- Developed support systems to elevate customer satisfaction.
Education
Master of Engineering - Mechanical Engineering
University of Wollongong
Wollongong, NSW01-2020
Bachelor of Engineering - Mechanical Engineering
Anna University(SVCET)
India04-2016
Skills
Workforce Scheduling
Microsoft Office
Advanced Excel
VBA
Macros
Pivot Tables
SQL
Google Sheets
Data Analytics
Python
Data Visualization
Power BI
Tableau
Database Management
AWS
Certification
- Visualization with Tableau (Feb. 2024)
- Foundations of Data Analytics (March. 2023)
- Foundations of Business Intelligence (Oct. 2023)
Timeline
Reporting Analyst
ProbeCX
01.2023 - Current
Workforce Analyst
ProbeCX
01.2022 - 12.2022
Customer Support Analyst
ProbeCX
11.2021 - 01.2022
Master of Engineering - Mechanical Engineering
University of Wollongong
Bachelor of Engineering - Mechanical Engineering
Anna University(SVCET)
- Visualization with Tableau (Feb. 2024)
- Foundations of Data Analytics (March. 2023)
- Foundations of Business Intelligence (Oct. 2023)
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