Sanjay S R
Clayton,Australia
Summary
Dynamic professional with a proven track record in warehouse operations and customer service excellence, notably at Amazon. Skilled in inventory management and team leadership, I've driven a 20% efficiency increase in operations. My expertise in logistics and commitment to superior service underpin my ability to significantly enhance operational outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Associate
Tony's Quality Meats
Moorabbin, VIC
09.2023 - Current
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Completed price changes by adhering labels to merchandise or entering information into computer system.
- Recommended, selected and located merchandise based on customer desires.
- Answered customer inquiries regarding product features, pricing, and availability.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated equipment and machinery according to safety guidelines.
- Conducted weekly inventory counts of all stock items in the store.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Processed sales transactions accurately and efficiently at the cash register.
Customer Support Engineer
Amazon
Bengaluru, India
11.2020 - 05.2023
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers and ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
Assistant Restaurant Manager
Barbecue Nation
Bengaluru, India
01.2019 - 07.2020
- Developed operations plan for three locations, resulting in an 11% reduction in operating costs and a 7% increase in revenue
- Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports
- Coordinating daily restaurant management operations
- Implementing policies and protocols that will maintain future restaurant operations
Warehouse Assistant
Zudio
Bengaluru, India
06.2017 - 12.2018
- Constructed operational and safety procedures to increase efficiency, resulting in a 20% reduction in product damage during loading/unloading and a 40% increase in time spent loading/unloading vehicles
- Developed and implemented inventory control systems to track products and supplies with accuracy, leading to an increase in sales by 3%
- Executed daily quality inspections to maintain specified standards of quality, resulting in a decrease in storage costs of 10%
- Assisted with the shipment of goods to customers, resulting in a reduction of delivery time by 25%
Education
Master of Science - Information And Communication Technology
Monash University
Clayton, VIC06-2025
Bachelor of Computer Science Engineering -
K S School of Engineering and Management
Bengaluru, Karnataka01.2019
Skills
- Warehouse Operations and Management Systems
- Inventory Management and Control
- Logistics Management and Shipping
- Good math and reporting skills
- Customer service attitude
- Communication and team management abilities
- Point of sale systems
- Product knowledge expertise
- Store maintenance
- Sales proficiency
- Stock replenishment
- Customer engagement
- POS system operation
Certification
- DoFoodSafely
- RSA - Responsible Service of Alcohol
Languages
English
Professional
Telugu
Native/ Bilingual
Kannada
Professional
Hindi
Professional
Tamil
Limited
References
References available upon request.
Timeline
Retail Store Associate
Tony's Quality Meats
09.2023 - Current
Customer Support Engineer
Amazon
11.2020 - 05.2023
Assistant Restaurant Manager
Barbecue Nation
01.2019 - 07.2020
Warehouse Assistant
Zudio
06.2017 - 12.2018
- DoFoodSafely
- RSA - Responsible Service of Alcohol
Master of Science - Information And Communication Technology
Monash University
Bachelor of Computer Science Engineering -
K S School of Engineering and Management
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