Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sanjaya Rai

Saint Albans,Victoria

Summary

Dedicated and customer-focused technician adept at diagnosing and resolving hardware, software, and network issues, with a strong commitment to minimizing downtime and ensuring utmost user satisfaction. And also, seeking opportunities to enhance my skills, learn new technologies, and consistently surpass expectations in resolving issues.

Overview

3
3
years of professional experience

Work History

Support analyst

Weatherbeeta Pty Ltd
12.2022 - Current
  • Provide technical support and assistance to mainly head office user sometime to the user located at different stores over all Australia via phone call, email, and ticketing system
  • Understanding of Windows Server/Desktop, Microsoft Office (Office 365), Active Directory, outlook/exchange, VPN, and firewalls
  • Knowledge on TCP/IP, DHCP, VPN, DNS
  • Experience working with ticketing systems like Freshdesk to track and prioritize requests, ensuring timely resolution
  • Setting up and configuration of new computers and peripherals
  • Collaborated with other IT teams to maintain and upgrade infrastructure across all the Horseland stores
  • Install, configure, and update software applications
  • Construct and upgrade documentation process.

Inventory Controller

Weatherbeeta Pty Ltd
08.2022 - Current
  • Effectively manage and control accurate inventory levels to meat sales demand
  • Ensure that both local and international stocks are received with outmost precision
  • Investigate all discrepancies and issues within specified time frames
  • Manage all stocktakes & Daily/Weekly cycle counts
  • Make sure that warehouse space is fully utilized and keep track of stock in the external storage
  • Record and file all the reports, stock adjustments, cycle counting sheets, out-of-stock information with elevated standard
  • Manage customer orders, inquires, address any issue, and provide workload updates to the manager.

Pizza Maker

Little Rita's
10.2021 - 12.2022
  • Handle tasks like hand-stretching dough, topping and managing oven during service time
  • Monitoring of stock level of ingredient and reporting of shortages
  • Worked efficiently with other kitchen staff to provide excellent customer service.

Warehouse picker packer/ forklift operator

Weatherbeeta Pty Ltd
12.2020 - 07.2022
  • Picking order, processing it, and dispatching it
  • Put away incoming stock, load, and unload container
  • Bin replenishment.

Education

Master of Information and Communication Technology -

Latrobe University

Skills

  • Application support
  • Support ticketing systems
  • Incident Management
  • ITIL Processes
  • Remote Support
  • System standards documentation
  • System Administration
  • User Account Management
  • Hardware support
  • Network Troubleshooting
  • Application installations
  • Ticket management
  • Helpdesk operations
  • Activity Planning
  • Hardware troubleshooting
  • Problem-Solving
  • Attention to Detail
  • User Training
  • Teamwork and Collaboration
  • Customer Communication and Empathy

References

  • Sam Timalsina, Financial Controller, ANZ, Weatherbeeta Pty Ltd, +61 433 594 555, Sam.timalsina@weatherbeeta.com.au
  • Andrew Walton, Warehouse manager, Weatherbeeta Pty Ltd, +61 409 728 416, Andrew.Walton@weatherbeeta.com.au

Timeline

Support analyst

Weatherbeeta Pty Ltd
12.2022 - Current

Inventory Controller

Weatherbeeta Pty Ltd
08.2022 - Current

Pizza Maker

Little Rita's
10.2021 - 12.2022

Warehouse picker packer/ forklift operator

Weatherbeeta Pty Ltd
12.2020 - 07.2022

Master of Information and Communication Technology -

Latrobe University

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Sanjaya Rai