Sanjeema Sherchan
jordan springs,NSW
Summary
Accomplished Administrative Officer with a proven track record at Opal Aged Care, enhancing operational efficiency and customer satisfaction. Expert in records management and adept at fostering positive client relations. Excelled in office management, demonstrating exceptional time management and problem-solving skills. Achieved seamless operations through effective scheduling and administrative support.
Overview
11
11
years of professional experience
Work History
Administrative Officer
Opal Aged Care
06.2024 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Facilitated smooth shift transitions by providing clear handover notes for incoming Roster Clerks.
Customer Service Cashier
Myer
06.2020 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Roster Manager
Zara
08.2014 - 02.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Certifiacte IV in Disability
GEI College
Sydney, NSW08-2023
Associate of Arts - Language Arts Education
Samu Japanese Language College
Tokyo, Japan07-2011
Skills
- Office Management
- Scheduling and calendar management
- Records Management
- Documentation and control
- Scheduling appointments
- Travel Arrangements
- Document Control
- Administrative Support
- Customer Service
- Time Management
- Microsoft Excel
- Filing and data archiving
Languages
English
Native or Bilingual
Japanese
Full Professional
Hindi
Professional Working
Spanish
Elementary
Timeline
Administrative Officer
Opal Aged Care
06.2024 - Current
Customer Service Cashier
Myer
06.2020 - 07.2023
Roster Manager
Zara
08.2014 - 02.2019
No Degree - Certifiacte IV in Disability
GEI College
Associate of Arts - Language Arts Education
Samu Japanese Language College