Sanjeet Kaur
Tarneit,VIC
Summary
Experienced and energetic Customer Service Representative with over 8 years of success in resolving complex customer inquiries. Skilled in building strong customer relationships and increasing customer engagement. Possesses the ability to consistently provide timely, effective, and empathetic support to exceed customer needs.
Overview
10
10
years of professional experience
Work History
Inbound Outbound Customer Service Representative
Origin Energy
10.2021 - Current
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers on offerings and upsold products and services to increase revenue.
- Met customer call guidelines for service levels, handle time and productivity.
Inbound Outbound Consultant
Energy Australia at TSA GROUP
01.2021 - 10.2021
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Retail Assistant
Liquorland Coles
01.2017 - 01.2021
- Confidently worked in a fast-placed and ever-changing dynamic environment.
- Providing great customer experiences by working with enthusiasm energy.
Project Manager
Charles Sturt University
01.2015 - 01.2017
- Database administration and website design
- Built the logic for a streamlined ad-serving platform that scaled
- Translate vision and disruptive trends into business outcomes.
Education
MASTER - COMPUTER SCIENCE
Charles Sturt University
01.2017
BACHELOR OF TECHNOLOGY - undefined
CGC Chandigarh
01.2015
Skills
- Computer Literacy
- Call centre customer service
- Strong Communication
- Strong Time Management
- Written Communication
- Call logging
- Answering questions
- Customer account updates
Timeline
Inbound Outbound Customer Service Representative
Origin Energy
10.2021 - Current
Inbound Outbound Consultant
Energy Australia at TSA GROUP
01.2021 - 10.2021
Retail Assistant
Liquorland Coles
01.2017 - 01.2021
Project Manager
Charles Sturt University
01.2015 - 01.2017
BACHELOR OF TECHNOLOGY - undefined
CGC Chandigarh
MASTER - COMPUTER SCIENCE
Charles Sturt University
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