Summary
Overview
Work History
Education
Skills
Accomplishments
Language Competencies
Timeline
Generic

Sanjeeta Subedi

Hobart,TAS

Summary

Dynamic Front Office Manager and Accounts Receivable professional with a strong blend of accounting, administration, and customer service expertise. Extensive experience in the hospitality industry has fostered exceptional verbal and written communication skills, along with a proven ability to streamline administrative processes and elevate guest satisfaction through effective team leadership. A commitment to continuous learning and adaptability positions this candidate as an ideal fit for organizations seeking to enhance operational efficiency and customer engagement. Eager to leverage skills in a challenging role that offers opportunities for professional growth and contribution.

Overview

8
8
years of professional experience

Work History

Front Office Manager and Accounts Receivable

Salamanca Inn Hotel
05.2022 - Current
  • Issuing invoicing correctly on timely manner and following up with overdue invoices on regular basis
  • Posting all receivable under correct heading and maintaining customer accounts
  • Ensuring revenue from all sources is secured
  • Monitoring financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Bank reconciliation and reporting any discrepancy with the accounts
  • Monthly petty cash reconciliation and reimbursing any claim from any employees
  • Recording the monthly stocktake
  • Cash handling and banking weekly cash deposits
  • Group bookings and long stay booking rate quotation
  • Ordering stationery and office supplies
  • Training staff, conducting regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Preparing staff roster at least a month in advance
  • Ensuring all OTA commission are paid correctly and in timely manner
  • Continuously working on efficiency and cost control within the department

Duty Manager

Salamanca Inn Hotel
12.2020 - 05.2022
  • Handling various hotel reservations
  • Checking in and check out the guest and ensuring payment is taken
  • Ensuring every guest experience is exceeded and resolving guest complaints when needed
  • Assigning correct guest to correct room type
  • Replying emails and providing appropriate information about Hotel and facilities
  • Providing information about hotel and up-selling the facilities when appropriate

Assistant Accountant Intern

Tasmanian Council of Social Services
06.2021 - 09.2021
  • Accounts Receivable and Accounts Payable
  • Following up with outstanding invoices
  • Bank Reconciliation and payroll assistance
  • Batch Payments and credit card reconciliation
  • Ensuring that employees are reimbursed accurately and in timely manner
  • Assisting to prepare the Profit and Loss accounts, Balance Sheet and Cash Flow of the organisation
  • Assisted senior accountants with audit preparations, gathering necessary documentation and responding to inquiries.
  • Supported timely month-end closings by efficiently completing bank reconciliations and journal entries.
  • Maintained strict confidentiality of sensitive financial data, upholding company policies and protecting stakeholder interests.
  • Participated in continuous improvement initiatives aimed at enhancing overall efficiency within the finance department.
  • Tracked funds, prepared deposits and reconciled accounts.

Guest Service Agent/Acting Duty Manager

Seasons Apartment Hotel Group
10.2017 - 05.2020
  • Guest serving and ensuring their satisfaction
  • Overviewing the shifts and instructing the subordinates
  • Ensuring enough credit for walk in guests and guest in house
  • Ensuring all checks are closed by the end of shift
  • Responding to emails and enquiries by timely manner
  • Handling any guest complaints as required

Education

Diploma Of Leadership and Management -

Frontier Education
05.2021

Master of Science - Professional Accounting

King’s Own Institute
07.2019

Bachelor of Accounting and Finance - undefined

Canterbury Christ Church University
11.2013

Skills

  • Customer service expertise
  • Strong team development skills
  • Strong interpersonal abilities
  • Proficient in organization techniques
  • Experienced in data management using Excel
  • Proficient multitasking
  • Workflow optimization
  • Clerical support expertise
  • Strong oral and written expression
  • Detail-oriented data management
  • Team leadership

Accomplishments

  • Best Guest Service Agent of the Year 2018 (Seasons Apartment Hotel Group)
  • Best Guest Service Agent of the Year 2019 (Seasons Apartment Hotel Group)

Language Competencies

Nepali: Native language
English: Superior (Overall 83/90 in person Test of English with 90/90 in Speaking)

Timeline

Front Office Manager and Accounts Receivable

Salamanca Inn Hotel
05.2022 - Current

Assistant Accountant Intern

Tasmanian Council of Social Services
06.2021 - 09.2021

Duty Manager

Salamanca Inn Hotel
12.2020 - 05.2022

Guest Service Agent/Acting Duty Manager

Seasons Apartment Hotel Group
10.2017 - 05.2020

Bachelor of Accounting and Finance - undefined

Canterbury Christ Church University

Diploma Of Leadership and Management -

Frontier Education

Master of Science - Professional Accounting

King’s Own Institute

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Sanjeeta Subedi