Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sanjeet Singh Khokhar

Aubin Grove,WA

Summary

Dynamic professional with extensive experience in customer service and regulatory compliance at the Department of Transport. Proven ability to enhance customer relationships and ensure data integrity. Skilled in payment processing and problem-solving, consistently delivering exceptional service while maintaining attention to detail. A proactive team player dedicated to achieving organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Counter Operations and Customer Service Officer (F/T)

Department of Transport
City West
06.2024 - Current
  • Developed rapport with customers’ relationships easily.
  • Working as a Concierge, talking to customers to anticipate customer’s queries and needs. Issue tickets appropriately and advice on the documents required.
  • Liaise with interstate and other departments to verify Licence transfers and sanctions.
  • Ensured quality customer service by tending to customers in a timely fashion.
  • Answer incoming customer calls in a Polite and Friendly manner.
  • Responding to routine enquires.
  • Conduct Department of Transport Motor, Car Dealers and Licence searches.
  • Check dermit point balance and expiry date of suspended and cancel Licences.
  • Process Licence notices, Overseas Transfers Licences, PTD, renewal of plates and issue new plates.
  • Verify WA Proof of Identity and Fitness to Drive standards are met.
  • Operate internal Transport Executive and Licensing Management Information System (TRELLIS) database. Update customer records, maintaining data integrity and privacy compliance.
  • Apply current policies when for medical assessments, identity verification, dermit point suspensions and heavy vehicle Accreditation.
  • Verify and validate customer identity and supporting documentation per government regulation.
  • Book Practical Driving Assessment tests and appointments as required.
  • Record, upload forms, medical test results, and copies of personal IDs into Objective.
  • Maintain compliance with WA transport legislation.
  • Process monetary payments at cashier via cash and EFTPOS.
  • Communicate with senior management with progress updates.
  • Excellent problem solving and troubleshooting skills.
  • Key Responsibilities:

Account Manager (Part-Time)

Mondelplat LLC
02.2014 - Current
  • Liaise with Chartered Accountant regularly.
  • Use Microsoft Office Excel and Quickbooks proficiently.
  • Generate Tax Invoices in Quickbooks and send to clients.
  • Generate Balance sheets and send to Chartered Accountant at End of Financial year.
  • Position/Company

Bus Driver (F/T)

Transdev (Transperth Bus Operator)
11.2022 - 05.2024
  • Responsible for safety and security of bus, Transperth property, public members traveling in bus and roads.
  • Collected fares and provided passengers with schedule information.
  • Helped disabled passengers get on and off the bus.
  • Communicating with via two-way radio with Traffic Controller to determine traffic issues, deviation routes and customer enquiries.
  • Complete online training using computers.
  • Track record of being punctual.
  • Reporting any disruptive behaviors/ anti-social behavior to the Traffic Controller.
  • Complete Incident Reports and Liaise with Police as required.
  • Duties:

VSO Escort Officer

Department of Justice
11.2021 - 11.2022
  • First point of contact to identify contractors and visitors prior to giving the access to the building site inside the Prison.
  • Manage the Contractors, Staff and Site Security within the Prison.
  • Escorting the Contractors, Visitors and vehicles, within the construction site according to Standard Operating Procedures.
  • Searching the contractors, visitors & vehicles in accordance to Prisons Act 1981 before entering & exiting the Prisons.
  • Regularly performing the security checks of the building site and surroundings on a daily basis.
  • Doing proper security sweep of the site before start of the day and after finishing the day.
  • Make sure all the tools and machinery are properly secured and stored at designated storage area.
  • Reporting any unusual activity resulting in security breach to the Project Manager.
  • Site: Casuarina Prison
  • Project: Casuarina Prison Extension

Security Officer

MSS Security
03.2017 - 11.2021
  • Protect staff, customers and property performing “Gatehouse” duties. Welcome customers.
  • Security Officer.
  • Dealing with the approved contractors.
  • Responding to routine enquires.
  • Communicate over two-way radio.
  • Handle stressful situations, work well under pressure.
  • Maintain privacy and confidentiality.
  • Team Player.
  • Understand laws and regulations.
  • Assist police as required.
  • Work long shifts and night.
  • Observe, recall and distinguish characteristics of persons, suspects, vehicles, location of suspicious persons.
  • Conduct surveillance and watch CCTV cameras.
  • Subcontracted out to: Police Complex Maylands

Account Manager

Yatanti Infosystems PTY LTD, INDIA - Yellow Dolphin LLC (USA Subsidiary - Head Office in Virginia, USA)
02.2008 - 01.2015
  • First point of contact for HR specific and general recruitment queries
  • Use computer system for consistent data entry and writing reports.
  • Prioritise, planned and organized work deadlines to achieve goals.
  • Attention to detail.
  • Liaising with job placement consultancies.
  • Diary and Calendar Management.
  • Scheduling meetings, appointments, and trainings.
  • Meet KPI’s and sourcing potential candidates within the given timeframe.

Administrator Assistant

Binary Semantics Ltd, India / Binary Semantics Inc, USA Subsidiary- Head Office in New Jersey, USA
11.2005 - 02.2008
  • First point of contact for recruitment and general queries for clients and candidates.
  • Answer telephones calls, and resolve complaints.
  • General administration support.
  • Diary and Calendar Management.
  • Scheduling meetings, appointments, and trainings.
  • Participated in HR projects – including review of policies and benefits.
  • Prioritize, plan and work deadlines.
  • Multitasking, managing multiple projects and tasks for client portfolios.
  • Maintained & updated internal CRM database.

Education

Post Graduate Diploma - Advanced Digital System Design

Pune University
Gurgaon, India

Bachelor’s Degree - Engineering, Computer Science

Dronacharya Engineering College
Gurgaon, India

Skills

  • Customer service
  • Regulatory compliance
  • Data management
  • Payment processing
  • Problem solving
  • Relationship management
  • Attention to detail
  • Effective communication
  • Interpersonal skills

Certification

  • WA C Class Manual Licence
  • National Police Check- on request

References

  • Kaliska, Poynter, Acting Centre Manager, Kaliska.Poynter@transport.wa.gov.au, 08 9216 8309, Driver and Vehicle Services, Department of Transport and Major Infrastructure, W: 08 9216 8309
  • Igusti Eka, Sucahya, Acting Centre Manager, Igusti.EkaSucahya@transport.wa.gov.au, 08 9216 8309, Driver and Vehicle Services, Department of Transport and Major Infrastructure, W: 08 9216 8309

Timeline

Counter Operations and Customer Service Officer (F/T)

Department of Transport
06.2024 - Current

Bus Driver (F/T)

Transdev (Transperth Bus Operator)
11.2022 - 05.2024

VSO Escort Officer

Department of Justice
11.2021 - 11.2022

Security Officer

MSS Security
03.2017 - 11.2021

Account Manager (Part-Time)

Mondelplat LLC
02.2014 - Current

Account Manager

Yatanti Infosystems PTY LTD, INDIA - Yellow Dolphin LLC (USA Subsidiary - Head Office in Virginia, USA)
02.2008 - 01.2015

Administrator Assistant

Binary Semantics Ltd, India / Binary Semantics Inc, USA Subsidiary- Head Office in New Jersey, USA
11.2005 - 02.2008

Post Graduate Diploma - Advanced Digital System Design

Pune University

Bachelor’s Degree - Engineering, Computer Science

Dronacharya Engineering College

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Sanjeet Singh Khokhar