Sanjeev Khari
Williams Landing,Australia
Summary
Accomplished Management professional specializing in creating, launching and operating retail locations. Skilled in leading qualified teams to achieve sales objectives and win customer loyalty. Proven leader with demonstrated success in increasing bottom line performance.
Overview
12
12
years of professional experience
Work History
Store Manager of Operations
Vodafone
footscray, vic
10.2023 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 3% with special displays and promotions.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training, and mentoring new staff members.
Customer Service Rep
ANZ Bank
Hamilton, Waikato
12.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Operations Manager
Z Energy
Morrinsville, Waikato
07.2018 - 06.2022
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Collaborated with team leaders on quality audits.
- Monitored resource use to achieve set goals within budget constraints.
- Created corrective actions based on adverse KPI trends.
- Supported accident investigations and prepared related paperwork.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Published customer satisfaction results from feedback forms and correspondence.
Store Manager
Z Energy
Huntly, Waikato
01.2017 - 06.2018
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Customer Service Representative
Z Energy
Hamilton, Waikato
04.2013 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Post Graduate Diploma - Business Management
Wintec
New Zealand03.2013
Bachelor of Arts - Political Science
Delhi University
New Delhi03.2005
Skills
- Report and Rosters generation
- Microsoft Office expertise
- Promotional support
- Conflict mediation
- Retail sales customer service
- Quality control
- System implementation
- Data evaluation
- In-store support
- Business development understanding
- Process optimization
- Store maintenance
Timeline
Store Manager of Operations
Vodafone
10.2023 - Current
Customer Service Rep
ANZ Bank
12.2022 - 03.2023
Operations Manager
Z Energy
07.2018 - 06.2022
Store Manager
Z Energy
01.2017 - 06.2018
Customer Service Representative
Z Energy
04.2013 - 12.2016
Post Graduate Diploma - Business Management
Wintec
Bachelor of Arts - Political Science
Delhi University
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