Sanjib Dahal
Glenroy,VIC
Summary
An individual with experience in customer service who wants to make a real impact in your customer's lives and the community. As well as, passionate and goal-driven whose purpose is to feed organizational goals into the prosperity of our customers and communities. Moreover, a sound understanding of financial and business performances and academic qualifications in credit lending, finance and banking will achieve the desired organizational goal.
Overview
6
6
years of professional experience
Work History
F &B Attendant
Public hospitality group- Strand Hotel
07.2023 - 01.2024
- Ensured that all guests felt welcome and were given responsive, professional, and gracious service at all times.
- Attends to the detail and presentation of each order as well as prepares and maintains ingredients by following recipes.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Front of House Staff
Still water restaurant
12.2022 - 05.2023
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
- Contributes to daily, holiday and theme drink menus in collaboration with a supervisor
- Practicing Responsible Service of Alcohol policies at all times, including checking identifications, and determining guests' drinking capacity, safety, and safe departure
- Created coffee orders, and cleaned and maintained espresso machines, coffee grinders, and blenders.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
Assistant Lecturer
Modern kanya college
01.2022 - 11.2022
- Methodically planned and executed lesson plans, including collecting necessary resources to complete given lesson
- Built relationships with students and ensured all students felt attended to with personalized feedback, class discussions, and encouragement.
- Created fun team-building activities to engage staff in up-selling to meet revenue targets.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Front of House Staff
Toko restaurant
10.2018 - 03.2021
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Assessing bar customers' needs and preferences and making recommendations
- Played integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Assistant Store Manager
Boost Juice International
08.2017 - 04.2020
- Collaborated with team members to improve performance and implement training updates
- Assisted in recruiting, hiring and training of team members.
- Resolved customer complaints and reported issues to senior management
- Created fun team-building activities to engage staff in up-selling to meet revenue targets.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Tax Accountant (internship)
Hexagon Tax Professionals
05.2018 - 08.2018
- Learned Australian organization working culture
- Basic software knowledge of MYOB and other basic business terms is practical
- Financial Statement; P&L account, Income statement and Balance sheet, cash flow statement.
Education
Master's degree - Applied finance
Western Sydney University
Parramatta, NSW09.2021
Masters of professional accounting - Professional Accounting
Central Queensland University
Sydney, NSW01.2017
Bachelor's degree - Business Administration and Management, General
Platinum Management College
Kathmandu, Nepal01.2015
Skills
- Communication skills
- Adaptability and decision-making
- Time Management and Organization Skills
- Teamwork and time management
- Financial modelling and budgeting skills
- Competitive analysis and management proficiency
- Conflict Resolution
References
- Graeme Ross, 0411194483
- Sarzu Rajkarnikar, ANZ bank, 0420457067
- Nathan Somer, Strand hotel, 0426 269 458
Timeline
F &B Attendant
Public hospitality group- Strand Hotel
07.2023 - 01.2024
Front of House Staff
Still water restaurant
12.2022 - 05.2023
Assistant Lecturer
Modern kanya college
01.2022 - 11.2022
Front of House Staff
Toko restaurant
10.2018 - 03.2021
Tax Accountant (internship)
Hexagon Tax Professionals
05.2018 - 08.2018
Assistant Store Manager
Boost Juice International
08.2017 - 04.2020
Master's degree - Applied finance
Western Sydney University
Masters of professional accounting - Professional Accounting
Central Queensland University
Bachelor's degree - Business Administration and Management, General
Platinum Management College
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