Sanjib Shrestha
Auburn,Australia
Summary
Passionate IT certified specialist focused on utilizing extensive knowledge in systems and networking to contribute to organizational success and drive goal attainment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
Uncle Bills Australia
10.2023 - Current
- Proactively check systems and processes for compliance with regulatory, scheme, and customer security and risk requirements.
- Support and manage Microsoft applications and services in Microsoft 365, Intune, Active Directory, Group policy.
- Manage and maintain the environment across technologies, including M365 suite, on-premises servers (VMware), networking, WAN, backups, and cloud computing.
- Assist in the management of network and server infrastructure in development and production environments.
- Administer Microsoft 365, including Office, Teams, SharePoint, Exchange, etc.
- Handle Active Directory, AAD, and Group Policy, including configuration management and application deployment (msi, exe, PowerShell).
- Work within IT Security guidelines, ensuring compliance with scheme requirements and policies. Conduct regular audits to maintain high standards.
- Provide 2nd/3rd level technical support and guidance to the IT Service Desk team.
- Disaster recovery planning and management
Desktop Support Lead (Contract)
Centorrino Technologies
03.2023 - 10.2023
- Supporting almost 150 users in Australia Council for the Arts head-office for their IT requests and incidents
- User On-boarding and off-boarding as per the HR requests
- Liaising with the internal/third-party providers for the issues and requests
- Developing and delivering training documentation/courses and documenting the applied processes in the Confluence.
- User management and administration through O365
- Provide Level 2 & 3 business application support, track application issues and resolve in a timely manner within SLA’s in ConnectWise
- Devices rollout and management/ creating reports via Microsoft Intune.
- Intune administration and management
- Act as the escalation point for Level 1 engineers and complex issues
Senior IT Analyst
A.P Moller-Maersk
12.2021 - 03.2023
- Installing, upgrading, supporting, and troubleshooting computer hardware and any other authorized peripheral equipment.
- Manage the resolution of tickets, provide regular updates to our colleagues to manage expectation and tracking progress.
- Responsible for asset management recording covering new asset recording, updates, relocation and maintaining stock control.
- Developing and delivering training documentation and courses
- O365 and Endpoint administration and management.
- Provide Level 2 & 3 business application support, track application issues and resolve them in a timely manner within SLA’s.
- Project management and liaising with the vendors for the services and problem analysis.
IS Support Officer and Rollout Technician (Contract)
Siniat (Etex Australia)
10.2021 - 12.2021
- Building, imaging of Windows 10 desktop PCs and laptops for users all over Australia.
- Deployment of windows OS to on premise devices and on cloud through Microsoft Intune.
- Android and IOS devices rollout and management.
- Physical installation of hardware at user desks (monitors, PC, webcam etc.), as well as the handover of laptops to users
IT Computer Systems Engineer
Le Veiss Pty Ltd
01.2020 - 10.2021
- Installing and configuring computer systems and applications within the company
- Setting up, managing and off boarding user accounts on ICT systems working closely with the HR and other staff
- Responding to staff ICT queries over email, phone, and IT Service Desk
- Backup of the servers, computers, and cloud platforms.
- Support end-users solving software & hardware problems.
Education
Master of Information and Communication Technology - undefined
La Trobe University
Melbourne07.2014
Bachelor of Electronics and Communication Engineering - undefined
Kathmandu Engineering College
Nepal07.2011
Skills
- Help desk software proficiency
- Windows Server management
- Active Directory administration
- DNS and DHCP configuration
- Hyper-V and SCCM expertise
- Cross-platform troubleshooting
- Office 365 administration
- Cisco device management
- Networking protocol knowledge
- Printer and email service management
- ITIL framework knowledge
- Desktop and laptop support
- iOS management via JAMF
- Windows update automation
- AWS and Azure experience
- automation with PowerShell scripts
- disaster recovery with Veeam Backup
- darktrace email security solutions
- automation through RMM tools
Certification
AZ-104 Azure Administrator Associate,
AZ-900 Azure Fundamentals
WORK SKILLS
- Strong communication skills, both written and spoken.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Ability to work effectively in a team with collaboration for the obtainment of objectives.
Timeline
Systems Administrator
Uncle Bills Australia
10.2023 - Current
Desktop Support Lead (Contract)
Centorrino Technologies
03.2023 - 10.2023
Senior IT Analyst
A.P Moller-Maersk
12.2021 - 03.2023
IS Support Officer and Rollout Technician (Contract)
Siniat (Etex Australia)
10.2021 - 12.2021
IT Computer Systems Engineer
Le Veiss Pty Ltd
01.2020 - 10.2021
Master of Information and Communication Technology - undefined
La Trobe University
Bachelor of Electronics and Communication Engineering - undefined
Kathmandu Engineering College
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