RYSAC ZAUFEEQ SAIYAD
Gregory Hills,NSW
Summary
Experienced Network Operations Centre (NOC) Planning Manager with 6+ years of expertise in end-to-end workforce and operational planning across high-availability, 24/7 environments. Proven success in enhancing service uptime, reducing incident response delays, and optimising workforce models within mission-critical operations. Specialised in real-time resource allocation, capacity planning, and data-driven scheduling strategies that support seamless service continuity and contractual SLA delivery. Strong leadership in cross-functional collaboration, proactive incident management, and operational transformation initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
National Operations Planning Manager
Constant
04.2025 - Current
- Spearhead 24/7 workforce planning across national NOC hubs and incident control functions.
- Align real-time response models to service events, reducing activation delays by 20%.
- Forecast workload volumes to optimise shift rosters and ensure full SLA coverage.
- Deliver executive-facing performance dashboards and daily risk reporting.
Senior Manager – National Workforce & Service Continuity
Primary Connect (Woolworths Group)
10.2022 - 11.2024
- Directed national control tower planning, aligning staffing with supply chain demands and service windows.
- Reduced unplanned service gaps by 18% through predictive analytics and proactive escalation management.
- Cut operational overtime costs by 22%, through forecast-aligned rostering and agile shift structures.
- Managed rapid recruitment pipelines to ensure NOC readiness during seasonal and demand surges.
National Operations & Planning Manager
Certis Australia
06.2020 - 10.2022
- Owned national operational oversight for control rooms, managing resourcing across critical infrastructure contracts.
- Developed company-wide SOPs for NOC procedures, improving consistency and reducing escalation times.
- Maintained 100% SLA compliance across high-value contracts by ensuring adaptive resource planning and coverage reliability.
- Collaborated with executive stakeholders on operational resilience projects and continuous improvement initiatives.
Education
Master of Business Administration (MBA) - undefined
Australian Institute of Business
12.2026
Bachelor of Medical Science - undefined
Western Sydney University
01.2016
Skills
- 24/7 Shift & NOC Coverage Planning
- Real-Time Incident Resource Coordination
- Service Continuity & Downtime Risk Mitigation
- Forecasting Demand for Network Loads & Outages
- SLA Management & Compliance Optimisation
- Data Analytics, Reporting & Executive Dashboards
- SOP & Workflow Development for NOC Operations
- Cross-Team & Senior Stakeholder Communication
- Talent Acquisition, Onboarding & Capability Mapping
- Continuous Process Improvement (Lean-Inspired)
Certification
- Certificate III in Correctional Practice (CSC30115) — Corrective Services NSW
- SimPad & SimMan 3G Simulation Training — Laerdal Education
- Food Safety & Contamination Control — Tai Poutini Polytechnic
- Law of the Game — Football Federation Australia
Timeline
National Operations Planning Manager
Constant
04.2025 - Current
Senior Manager – National Workforce & Service Continuity
Primary Connect (Woolworths Group)
10.2022 - 11.2024
National Operations & Planning Manager
Certis Australia
06.2020 - 10.2022
Master of Business Administration (MBA) - undefined
Australian Institute of Business
Bachelor of Medical Science - undefined
Western Sydney University