Sanjida Yasmin

• Responded professionally to a high volume of enquiries from the community, providing clear, tailored advice while maintaining confidentiality and accuracy.
• Used sound judgment to assess individual client needs and deliver appropriate solutions in line with organisational policies and procedures.
• Built and sustained positive client relationships through respectful communication, active listening, and effective problem-solving.
• Maintained accurate and up-to-date records by correctly documenting client interactions and actions taken, supporting data integrity and compliance.
• Utilised technology and multiple systems to support efficient customer service delivery and manage enquiries effectively.
• Shared knowledge with team members and contributed to continuous improvement by identifying service efficiencies and supporting team learning.
• Worked collaboratively within a team environment, remaining reliable and resilient during peak periods and high-pressure situations.

Provided high-quality, customer-focused service in a fast-paced retail environment, responding to a wide range of customer enquiries and resolving issues efficiently and professionally. Demonstrated a strong commitment to accuracy, fairness, and respectful communication when assisting diverse customers.

Used multiple technology systems, including point-of-sale and internal service platforms, to process transactions, manage customer requests, and support effective service delivery. Adapted quickly to changing priorities while maintaining attention to detail and compliance with organisational procedures.

Worked collaboratively as part of a team to meet service targets, manage peak periods, and support positive customer outcomes. Demonstrated reliability, resilience, and professionalism under pressure, consistently contributing to a safe and inclusive workplace.