Heath Sharaz-Gagan
Cairns,QLD
Summary
Skilled in troubleshooting and customer satisfaction, I excelled at Autoelect by enhancing vehicle electrical system performance and streamlining customer service processes at Nick's Souvlaki. Demonstrated proficiency in cash management and safety precautions, achieving a notable increase in client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Apprentice Auto Electrician
Autoelect
Cairns, QLD
01.2023 - 01.2025
- Provided technical assistance to customers regarding their vehicle's electrical system performance issues.
- Collaborated with team members in order to ensure proper completion of tasks within specified deadlines.
- Replaced defective wiring harnesses and connectors when necessary.
Customer Service Representative
Nick's Souvlaki
Cairns, QLD
02.2021 - 01.2023
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
- Maintained work area and kept cash drawer organized.
- Greeted customers and responded to informational requests.
Customer Service Representative
Giant's Pizza
Cairns, QLD
01.2020 - 02.2021
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service by helping customers locate items they were looking for.
Education
High School Diploma -
Trinity Bay State High School
Cairns, QLD11-2022
Skills
- Hand and power tools
- Safety precautions
- Troubleshooting skills
- Customer satisfaction
- Positive and professional
- Cash management
- Reliability and punctuality
- Payment processing
- Telephone management
- Cash register operation
- Conflict resolution
- Payment collection
Timeline
Apprentice Auto Electrician
Autoelect
01.2023 - 01.2025
Customer Service Representative
Nick's Souvlaki
02.2021 - 01.2023
Customer Service Representative
Giant's Pizza
01.2020 - 02.2021
High School Diploma -
Trinity Bay State High School
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